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Sony DSC-H5 and Sony DSC-H2

Sony DSC-H5PMA 2006: The Sony DSC-H5 and Sony DSC-H2 ultra-zooms digital cameras are announced at PMA today. 12x optical zoom lenses, 7.2 and 6 megapixels respectively, 3 inch and 2 inch LCD screens. The Cyber-shot DSC-H5 camera will be available in May for about $500 and the DSC-H2 model ships in April for about $400.

Sony USA Press Release

ORLANDO, Fla., (PMA 2006, Booth #4150), Feb. 25, 2006 — Sony is expanding its high-zoom digital still camera line with two new Cyber-shot® models that are sure to zero in on the subjects you most desire. Clad in black, the new DSC-H5 model has a 7.2-megapixel CCD imager and extra-large, three-inch LCD screen. It also shimmers in silver along with the stage-worthy DSC-H2 model, which has a six-megapixel imager and two-inch LCD. Both cameras flaunt Carl Zeiss® Vario-Tessar 12x optical zoom lenses and focal length ranges of 36 to 432 millimeters (35 mm equivalence). “High-zoom cameras are one of the fastest-growing segments in the industry,” said James Neal, director of digital imaging products at Sony Electronics. “They are powerful enough to get those hard-to-see distant shots, and have the easy-to-use functionality of point-and-shoot cameras.

Ready, Steady, Shoot
Even without the steadiest of hands (or subjects), the cameras’ anti-blur technologies ensure challenging shots can be executed with ease.

These new models incorporate Sony’s Super SteadyShot® optical image stabilization to help reduce image blur caused by hand movement. Because these cameras feature high-light sensitivity settings up to IS0 1000, fast-moving cars and people along the boulevard can also be captured with considerably less blur and graininess. Sony’s Clear RAW™ noise reduction technology minimizes picture noise, making it easier to shoot at faster shutter speeds.

These anti-blur technologies are an advantage when shooting in low-light conditions, such as outdoor shots in the evening or inside dark museums. These shots can be taken without a flash, resulting in naturally-exposed images that truly capture the drama and atmosphere of the moment. And, you can get as close as you want with the cameras’ significant macro mode of three-quarters of an inch.

You Are Big! The Cameras Got Smaller - And Smarter
The new H-series cameras are substantial, without feeling bulky, and feature a comfortable grip with controls easily accessible by thumb.

You can count on detailed image previews using the H5 model’s three-inch, high-resolution LCD screen, with a pixel count of 230K and Sony’s Clear Photo LCD Plus™ technology. The LCD features high-quality color reproduction and displays pictures with vivid clarity.

Sony’s ultra-fast Real Imaging Processor™ circuitry increases both models’ battery efficiency for quicker start-up, faster shot-to-shot times, higher-quality movie capture, and longer battery life. The H5 camera delivers up to 340 shots on a single charge, while the H2 model offers 400 shots per charge.

The new cameras include auto-exposure and multi-point, auto-focus features along with pre-set scene modes customized for specific shooting conditions, all working silently in the background while you concentrate on the “center-stage” action. When greater creative control is needed, aperture/shutter priority and manual exposure modes are available options.

Both models have 32MB of internal memory, which can be expanded with an optional Memory Stick Duo™ media card or Memory Stick PRO Duo™ card, now available in capacities up to four gigabytes.

My Autograph, Please
Make the most of your close-ups by producing high-quality prints. Simply connect these models to a Sony DPP-FP50 digital photo printer and produce lab-quality photos at home. You can even create postcards for all of your budding fans with the printer’s supplied software.

With Sony’s ImageStation® online photo service, you can expand your options to print tens or even hundreds of pictures, create online photo and video albums, or make customized gifts such as photo books and calendars.

The Cyber-shot DSC-H5 camera will be available in May for about $500 and the DSC-H2 model ships in April for about $400.

Bundled accessories include rechargeable AA NiMH batteries, charger, lens hood with adaptor and lens cap with strap, and USB and AV output cables. Options include a wide conversion lens (VCL-DH0758) for about $150, a tele-end conversion lens (VCL-DH1758) for about $150, a close-up lens (VCL-M3358) for about $70, a jacket case (LCJ-HC) for about $50, and a soft carrying case (LCS-HA) for about $40.

Both models can be purchased direct at, Sony Style® retail stores (, and authorized dealers nationwide. Pre-orders begin today at and

Sony DSC-H5

Sony DSC-H5

Sony DSC-H2

Sony DSC-H2

Published: Saturday, February 25, 2006

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Reader Comments

  1. Packing those pixels into the same size sensor makes a great comparison for this trio of Sony "H" series! The image/noise evals that will be showing up will determine the future of these cameras. Can't understand why the 1/2.5" sensor ended up in this platform, here we go again, one step foward, and........

    nick in japan at 01:25pm on Sunday, February 26, 2006

  2. I believe 7.2 megapixels is a world record for a 1/2.5" CCD.

    The icing on the cake will be the DIWA award. :)

    GARY POGODA at 02:40pm on Sunday, February 26, 2006

  3. :mad: This is just a ploy that great companies like Sony and (sadly) Canon employ to make the consumer bend over and take it in. Its about time that people do not fall for these marketing gimics (7MP quality > 5MP - keeping the sensor size the same itty-bitty 1/2.5" or even 1/1.8" on some 8MP ones) and make these companies get off their butts and bring out some large size sensors .. maybe even switch to a more efficient CMOS large size sensor. Large format sensors more expensive? - let the consumer decide whether they want marketing gimics like 5MP,6MP,7.2MP,8MP or some serious low noise ISO 800+ larger format CCD/CMOS sensors for a few hundred extra. :angry:

    Disgruntled Consumer at 04:11pm on Sunday, February 26, 2006

  4. Wow! We are all on the same page for this one, so far!

    nick in japan at 10:37pm on Sunday, February 26, 2006

  5. Sony reckon they've improved performance of CCD by reducing the gap between photosites - thus allowing them to be larger. So we may be surprised but like anyone else I'll reserve judgement until we see some full-size samples and reviews.
    Larger sensor = larger lens: just look at how big/heavy the R1 24-120mm is with APS size sensor. H series would end up being extremely front heavy / expensive.

    Dave frae Scotland at 01:38am on Thursday, March 09, 2006

  6. :-) I have been using DSC h1 since October 2005 and I am happy with the performance,I hope certain minor problems like Battery life and the focus quality has been improved in the h2 & h5, H1 is also a Japanease make I hope h2 & h5 also made in Japan. In the H1 the zoom is good but the movie quality is poor

    Paul Camillus John at 11:05am on Tuesday, March 28, 2006

  7. From what I've seen , the only problem Sony has here in this series is the sensor size, lottsa great features otherwise!

    nick in japan at 11:49am on Tuesday, March 28, 2006

  8. OK Just what do you do if you want to buy a megazoom the fuji 9000/9500 has a good wide angle and iso1600 which is just usable the Samsung 815 has a big zoom but just usable iso 400 and a slow shutter, the Sony Dsc-r1 is great but mega expensive and a small zoom compared to the others I don't want to carry lots of lenses, I hope when this Sony is reviewed it comes up with a good shutter speed and the iso 1000 is usable and photo quality is good.

    bob at 06:00pm on Wednesday, April 05, 2006

  9. The biggest advantage of H2 and H5 is that we can use optical zoom during movie recording. some other advantages are

    1. Carl Zesiss Lens
    2. Battery life extended
    3. Flash Range Doubled
    4. Enhanced ISO Sensitivity upto 1000
    5. Pixel doubled in EVF
    6. Supplied software changed Picture Package to Cybershot 1.0

    You can check detail on

    Sukesh Bansal at 06:13pm on Wednesday, April 05, 2006

  10. ready to buy cybershot type digital camera. H1 Sony looks good but H2 sounds better so waiting to see reviews on H2. Only for personal use and have been happy with the old Mavica of 1.3MP and floppy disc so this has to be better. Always said needed a 35MM type camera in digital so looks like they have them now

    Allen Million at 01:30am on Tuesday, April 11, 2006

  11. Beauty is skin deep,wonderful features, sensor is way too small to effectively utilize features, better shop around! IMHO.

    nick in japan at 02:36am on Tuesday, April 11, 2006

  12. I guess you know that a bigger sensor requires a larger lens...

    Lens' size is critical, Sensor's size is not that important

    Olivier_G at 10:20am on Tuesday, April 11, 2006

  13. ... unless you want to have a pixel count high enough to be able to play with, to produce quality prints! These sensors are great if all you do is e-mail.

    nick in japan at 11:01am on Tuesday, April 11, 2006

  14. Huh? The current 6MP 1/2.5" seems to be quite efficient (usable 400 ISO for A4 print size. Check what Neat-Image can do with those:
    What you are asking for is actually sharp and large lenses with reasonnable range... not necessary larger sensors.
    And if you want more than 8MP... don't forget to bring your tripod with your compact digicam.

    Olivier_G at 12:13pm on Tuesday, April 11, 2006

  15. Oliver, I am delighted that you are happy with what you have! I, personally dont care for what I get from the smaller, CCD, sensors, compared to the larger ones and, the CMOS that have spoiled me. The 1/ 1.65 in my LX-1 is adequate, but I wish it was a CMOS instead, or even a MOS the same size. My point and shoot Kodak V570 and Pentax S6 both have the 1/2.5 sensors, and are obviously not up to the quality of the larger sensors. My comments about Sony's "H" series have been critical because I ,also, am the proud user/ owner of the F505K, 707, 717 and the wonderful 828, and, I like Sony alot, BUT, I'm pissed that they didnt put a larger sensor in the "H" series. If they had done that, I would have bought that complete series too!!!

    nick in japan at 10:37pm on Tuesday, April 11, 2006

  16. I tried hard to find the detail about the manual focus on Sony DSC-H5 and Sony DSC-H2 but could not find on any web site. I would be highly impressed if Sony has provided manual focus ring and zoom ring on the lens as I had been using in film SLR camera. But it seems they are not there in this camera. I would also like to know the noise level in this model having small sensor.
    I still feel Panasonic DMC FZ 30 is a better choice.

    Sandy at 07:23pm on Thursday, April 20, 2006

  17. this is a crap camera. it has no senser. i was gutted when i found it didn't have a senser. what good is carl with no cmso. the battery run out as well. 2 inches is not enough it is hard to see.

    dave holend at 02:45pm on Thursday, July 13, 2006

  18. i'd just like to say the comment above is MARVELOUS.


    luke at 09:17pm on Tuesday, September 12, 2006

  19. I was delighted with the DSC-H2 (zoom, battery life) until I printed some photos, few of them made with my former Olympus D-540. I must say that the Olympus ones are far more bright, vivid coloured than the Sony ones. The difference is huge. Yesterday I found another interesting thing about the DSC I hadn't used for about a week: the shutter button isn't anymore, it disappeared. Finally I found it somewhere on the carpet together with the spring but a part is stil missing as the button cannot release the shutter anymore. I will contact the service.
    In other words, if I were now, I wouldn't buy it anymore.

    giu at 06:15am on Saturday, September 16, 2006

  20. The H5 seems quite impressive on paper, in comparison to other cameras available. Can someone explain to me the importance of the sensor size as this camera is reviewed badly because of it and i'm a bit of a novice so dont know.

    Omar at 12:50pm on Wednesday, January 10, 2007

  21. a week after i bought it , the shutter button stopped locikng the focus when pressed halfway :(

    Nader at 08:53am on Saturday, January 20, 2007

  22. Dear Nader,
    It seems that these cameras have a conceptual error regarding the shutter button!
    After repair works in service (read my previous message at no. 19), the auto-focus (locking) worked for no more than 30-50 photos and after that stopped. A week ago the problem with the broken button came again and the camera is back in service.
    I experiienced the same problem with the non-working focus locking when pressed halfway with a DSC H5 (a friend has one) so it's clear that they have a technical problem! I was happy (of course not for your problem) to hear that someone else has the same problem as I thought I have a problem as a user. I strongly recommend you to send the camera in service!

    giu at 07:11am on Monday, February 05, 2007

  23. i had de same problem with the shutter button
    when pressed halfway with DSC-H2.

    Yair Merlin at 07:26am on Thursday, February 22, 2007

  24. i had de same problem with the shutter button
    when pressed halfway with DSC-H5. In this page,
    any users have the same problem!!!

    Marcelo at 02:46pm on Thursday, February 22, 2007

  25. I'm having the same troubles with the shutter release button. Was out taking photos at a demonstration, and all of sudden stopped working good. I'm gonna send it in though. Thanks for the advice.

    Tao at 12:53am on Wednesday, March 07, 2007

  26. Hi . . . the shutter button fell off of my Sony DSC-H2 also . . . . nothing caused it to fall off, it just fell off . . and doesn't work any more, and Sony will charg $180 to service . . . too much . . . thanks .. just figured I would let you know it happened to another person.

    Theresa sires at 05:50am on Saturday, March 10, 2007

  27. I notice many like to jump on the band wagon with shutter button problems. I wonder how many of those with problems abuse their cameras? Or jam the shutter button down on any camera with too much force? Just because some of you had problems and few you are is no reason to down a great camera which for most people worked flawlessly.

    Mark at 06:59pm on Saturday, March 17, 2007

  28. I don't quite understand the defensiveness of post number 27 . . . as I mentioned in my comment "nothing caused it to fall off, it just fell off". I was taking very good care of the camera, and I really liked it . . . but when the shutter button fell off it didn't work any more. Others (not just in this blog) seem to have had the same problem, so it seems that there is an issue with the design.

    Theresa sires at 10:20pm on Sunday, March 18, 2007

  29. thank goodness! i thought i was the only one with problems with the H2's shutter button. as for post #27, please be assured that i don't jam on the shutter button with excessive force ... this camera is an expensive investment for me and as such, i take very good care of it.

    chudez at 04:26am on Monday, March 19, 2007

  30. ok. so this sony h2/h5 is a bad camera with frequent service problems and a non-effective shutter button, is it?
    thanks for the views. i was about to buy it. i will now buy a S3 or a FZ7.

    vish at 12:00pm on Saturday, March 31, 2007

  31. hii, i too own a h5 n face the same problem with shutter release button. is there any better solution for this problem...

    kishan at 09:00am on Tuesday, April 03, 2007

  32. My camera came back from service 2-3 weeks ago with the shutter release assembly and the mode selector assembly (this one is a block together with the power and steady shot buttons) changed. The bad parts were in the new parts original boxes. I had to pay about 100EUR as they submitted an off-warranty report due to abusive operation (I have more than 20 years photographic experience with different cameras but I didn't broke any by now)?!? Fortunately, my company paid for the repair. I took a few pictures with the broken parts but unfortunately I cannot attach them here. It's very interesting that the focus lock started again it's malfunction. By the moment, I found that it's enough to knock slightly the camera with the finger in front or the right side and it starts working again. I wish you all could see the pictures and how weak are built these two parts (believe me, it's incredible cheap plastic!). This is unacceptable for a company like Sony and unpleasant for me that the faults come back so soon after service! I'll send it back to service but this time I won't pay any money!

    giu at 01:09pm on Saturday, April 07, 2007

  33. Terry,

    If you see this please email me at: .(JavaScript must be enabled to view this email address). I retired from the NPS last year and live in Mancos now. We can talk about your camera issues! Hope you all are well,


    alan whalon at 04:15pm on Saturday, April 07, 2007

  34. I am glad to see I am not the only one with the H2 shutter button problem. Mine detached from the camera and stuck to my finger. What great craftmanship....

    steve at 05:53pm on Friday, April 13, 2007

  35. Yet, unfortunately, I am another user with H2 shutter button problem. I was using it at Yosimite National Park. The camera was on a tripod, one photo it was on, the next photo I was suprised to find no button to press. I was taking single shots with timer. No excessive pressing. I was just fortunate to have it on tripod and found the button on the groud. Sony has a problem. It will be interesting to see how they address it. Class action???, I'm in...

    Bill at 07:09am on Saturday, April 14, 2007

  36. Thanks guys. You saved my bucks! ;-)

    Dan at 03:18am on Sunday, April 15, 2007

  37. Yea my shutter buton popped of too with the spring and it was always hard to shoot. Sometimes the button wouldn't respond properly. But otherwise I am happy with the camera because ignorance is bliss and this is the first camera I've ever bought.

    Bob at 03:33pm on Monday, April 16, 2007

  38. This must be a design problem, because 2 months ago the shutter button of my H2 just flew away. Gone to service, one month after I got the machine back. This was 2 weeks ago and today the same shutter just did the same thing and learn to fly. This a fragile machine and Sony should take some action.

    César Castro at 07:43pm on Wednesday, April 18, 2007

  39. My shutter button just fell off today and the camera has refused to focus (until it's already taking the picture) for some time now. I can't imagine that this is anything but a manufacturers defect and therefore covered by warranty!?! I'm even more concerned about these problems happening again shortly after repair. Has anyone had a good experience after the focus stopped working or the shutter button fell off?

    Andrea at 08:40am on Monday, April 23, 2007

  40. Thanks Guys... U saved my money.. I was planning to buy the new Sony H9.. But I guess they have kept the same design even there...Can anyone with the H9 have any such similar issue??

    Soumyajit at 02:50am on Thursday, April 26, 2007

  41. Well, my camera is being repaired. The guy at Sony said that it would be covered by the warranty. He must have said 5 or 10 times, that this is "NOT A KNOWN PROBLEM" and I kept asking him why he would say that when clearly it is a problem with the camera. He completely disregarded any photography forums and while I agree that you need to be critical of what you read online, there is no reason why anyone would make this up and take the time to post it. Nor would we all come up with exactly the same story. So they're replacing my shutter button with the same piece of crap that it came with. I will be livid if it breaks again.

    Is there anyone who has had their camera repaired and have it work with no problems after?

    At this point I would have to say that Sony is only concerned with selling their product, not standing behind it.

    Andrea at 06:56am on Thursday, April 26, 2007

  42. I found this site while researching my own DSC-H2 problem, which sound much the same as the other problems reported here. Here's my blog post, with pics of the offending button and spring:

    I actually have to update the post as the focus lock on my most recent DSC-H2 (my third, after two exchanges) has now failed.

    Greg at 01:29am on Friday, April 27, 2007

  43. i bought a sony H5 last year and I have re-enterd my fotocamera twice for the same problem the shutter-focus button doesn't work as it has to normaly when you press it half it focus'ses your image but it doesn't
    does anyone has the a simulair problem?

    thanks Alex

    PS sorry for my bad english

    Alex at 08:44pm on Tuesday, May 01, 2007

  44. Hi Alex

    I have exactly the same problem and it is frustrating! I havent send mine in so far but by the sound of it things don't look good. Otherwise the camera is perfect, I get great shots and the soom is perfect for that long distance photos. I realy love the camera its just that one problem.

    Quinton at 02:01pm on Friday, May 04, 2007

  45. Hi,
    I bought a Sony DSC-H5 two months ago for my trip in Australia. For 3 weeks I have the same problem: When I half press the shutter button, nothing happens! and autofocus doesn't work. But sometimes it works. I wonder if it is a mechanical problem or just a bug.
    I don't know what to do because I bought the camera in France (I am french) and the warranty doesn t work in Australia. Furthermore, I am worried this problem happens again after repairing if Sony hasn't fixed the problem yet!

    damien at 02:03pm on Sunday, May 06, 2007

  46. I have the same problem. I bought my camera on the sony site (sony style), after 3 months the autofocus button doesn't work. so i enterd my camera to a sonyshop and i had to pay because i bought it from internet.
    now a year later the same problem. Sony sucks.
    and i use to be a sony fan.

    Alex at 04:39pm on Sunday, May 06, 2007

  47. I hate sony H5, Its the worst camera i ever used. I had bought 2 Sony DSC H5 for my ofice and personal use. Both has click button problems. One dosen't take photos any more. I am from Nepal, it cost me nearly 450$. When i went to service center they infrom it's half the price to make it.

    Don't you ever buy Sony products, they have no quality.

    Nishchal at 04:57am on Tuesday, May 08, 2007

  48. I sent the following e-mail to Sony today;

    What about the ubiquitous shutter button problem on the DSC-H series camera, notably the DSC-H2 and DSC-H5 ? The internet is full of reports that the autofocus stops functioning after only 10 to 15 days and of the button suddenly coming off the casing ? For myself, I have now the third DSC-H2 after I exchanged the 2 previous specimen after only 10 days each when the autofocus did not work any more when halfpressing down the shutter button. I expect the same to happen with the third one.

    What about the new model DSC-H9 ? If you have not eliminted this design flaw, you will be grilled on the internet. I advise to communicate to the few maybe still loyal customer what you have done and what you intend to do with the existing frustrated customers.

    A formerly loyal Sony customer

    Hans Wyssmann

    Hans at 06:03pm on Tuesday, May 15, 2007

  49. Bravo, Hans; that was very well-worded. I suggest we all follow up with Sony in a similar diplomatic but firm manner. I have also urged Office Max to pressure Sony into a recall. I just swapped out my third DSC-H2 for my 4th last week. Less than 24 hours later the focus lock had already stopped working. I guess I'm looking at swapping for a fifth one, though I'd hoped I'd have a chance to trade it for a DSC-H7 by now. Does anyone know if the H7 has the same problem? I'd rather not stay with Sony, but my extended warranty binds me to whatever Office Max carries.

    Greg at 07:49pm on Tuesday, May 15, 2007

  50. Autofocus on half-press shutter button stop functioning on my H5 after 8 months. Everything other is quite well on H5, some property is great. But what is the best solution to do with this problem? Change to H7 or ...?

    Goran at 08:26pm on Wednesday, May 16, 2007

  51. Dear Hans,

    If the sony service let you pay for your a sony h5 that is still in warranty, because i bought it from the sony site?
    And the problem returns after a few months?
    I think that is a really bad service, and it seems to me that lots of other people think the same. so why would we buy the h9, if sony can't even fix a simple button error on the H5?
    its a same of the money I spent on sony

    a ex-loyal sony customer
    .(JavaScript must be enabled to view this email address)

    Alex at 09:44pm on Wednesday, May 16, 2007

  52. I had the same problem with my shutter button popping off of my H2 and sailing off into the netherworld... After reading the posts on here, and not really wanting to send the camera in for repairs, and a $180.00 repair bill to boot, I decided to try another approach. I called the Sony repair line, spoke w/ a CSR, and just ordered the parts. Total price for the parts was $18.61, which includes the shutter and spring, and $6.95 for shipping, for a grand total of $27.22. Call, and ask to purchase part number X21083251. Should be here in 7-10 days. Hope that helps someone out there.

    Ben at 08:48pm on Friday, May 18, 2007

  53. Ben, thanks for the suggestion about ordering parts, but can you let us know if the half-way pressed focus lock stopped working before the button popped off? If so, I don't know that just replacing the spring and button would help. It will be interesting to know if it does.

    Also, I have an idea. From reading this and other forums, it seems that perhaps the problem occurred only in the more recent production runs. I suggest we compare serial numbers to see if there is a pattern. My brother bought a DSC-H2 last summer, #3549633, and it has performed flawlessly. I didn't keep track of my first three DSC-H2 seriel numbers (I started buying in the fall), but the most recent one is #3715569 and its focus lock stopped working in less than 24 hours.

    That's only a difference of 165,936, and the serial numbers might not be applied consecutively relating to production, but if more data comes in, it might give us a rough correlation.

    If we could find a pattern, perhaps those of us who can exchange our cameras could do so for older stock not affected by the defect.

    Greg at 10:25pm on Friday, May 18, 2007

  54. 4500508 thats my sony h5 serial but its made in europe

    Alex at 09:42am on Saturday, May 19, 2007

  55. That's the answer to my e-mail of May 15 I got from Sony on May 17:


    Thank you for contacting Sony.

    Please accept our sincere apologies. Due to a technical failure in one of our email servers, your recent email to us was unreadable. This issue has now been resolved and we were able to retrieve your email address. Unfortunately we could not rebuild the text of your question. If you still require our assistance, please contact us again:

    Thank you for your understanding and patience in this matter.


    Your Sony Online Support Team


    Ha Ha Ha Ha Ha.......

    I ask myself do these guys think their customers are really so stupid as to accept this bullshitting ?


    Hans at 02:40pm on Saturday, May 19, 2007

  56. Ben, since you have ordered the parts, it would be really cool if you posted back how hard it was to install and if it in fact worked after the repair. Maybe you know what is involved in the BUTTON install, I don't. It sounds like good idea buying the parts for $25 and doing it yourself if it doesn't mean to much disassembly.

    Bob at 07:08pm on Saturday, May 19, 2007

  57. As soon as I get the parts, I would be more than happy to let you know how it turns out. As to the question about the focus lock working before my button popped out, I honestly can't remember. I didn't use the camera a whole lot, and my wife was the one using it when the button went sailing. I will let you all know if it works when I get it all together again.

    Ben at 09:30pm on Tuesday, May 22, 2007

  58. I just got back from a holiday, and really, it annoys me when I read all that crap about sharp pictures in difficult conditions, and steady shots an stuff. So many pictures came out blurry for no reason. I found a tiny bit of dust inside the lens but I’m not sure if that would affect the result of the picture? I think that multy focusing thing it's a pain and it doesn't work out what it should be focusing properly, reason why so many pictures came out blurry.

    Also I find it pretty poor that I can’t adjust the brightness of the screen other than from normal to brighter and that’s it. Not sure if I did well buying this camera. Maybe next time I’ll just go and get Canon…

    Marcel at 12:02pm on Thursday, May 24, 2007

  59. Sony !!!.. I have DSC-W100 model camera, during one of the get together, it stoped to record videos, its dial seems to working all wrong. and best part is it has been only 6 months since i brought that camera. I am in Nepal now and that camera was gifted by my cousin from US.. BIG PROBLEM !!!!!

    Shamesh at 01:14pm on Friday, May 25, 2007

  60. I have had problems with a Sony Handycam and with a short wave radio, which I feel must be due to poor quality, and am not impressed with their service and information arrangements. It is my intention never to buy Sony again.

    churchley at 03:45pm on Sunday, May 27, 2007

  61. Dear Shamesh,
    The electric frequence is differint in the US (60Hz). I think in Nepal it is 50 hz in europe also 50Hz
    If you buy an electrial divice from the US you have to pay attention to the hertz, because your device will work for like a week

    Alex at 04:24pm on Sunday, May 27, 2007

  62. Thanks a lot for the shutter button part number, I will be ordering it soon. I couldn't believe Sony wanted 200 USD to repair this defect (in Venezuela). I do not want to harm my camera further, can you tell me how to dissassemble it without causing further damage. By the way, I babied that camera and was surprised when the button just came off after pressing it very lightly (stright up and down no sideways or any other motion)
    Please count me in on a class action against Sony, this is not the company I grew up respecting.

    Carlos Diaz at 10:58pm on Sunday, May 27, 2007

  63. Forgot to mention serial number on my camera is 3533898 (model DSC H5) purchased in Best Buy in Houston summer 2006 (shutter fell off a month later, but to late, I was back in Venezuela and Sony did not honor their world wide warranty.

    Carlos Diaz at 11:03pm on Sunday, May 27, 2007

  64. OK, the button finally arrived this morning. I used my pocket knife to remove the silver bezel that the old button sat in. It just popped out without any trouble. When you look at the new button assembly, you will notice that there are 2 small tabs that hold the bezel onto the body of the camera. BE EXTREMELY CAREFUL WHEN INSTALLING THE NEW BUTTON!!! I accidentally broke one of the tabs off when installing the new button. To remedy the situation, I used a drop of superglue on the edge of the bezel and affixed it to the body. Not the most professional way to repair this, but it works. It is a bit tricky to get the button in place and still not break off the plastic tabs. The camera functions fine, and the autofocus works with no problem. Just ask yourself before doing this if you are willing to possibly jury rig the button with glue if the same thing happens to you. If not, send it the factory and let them fix it. Hope this helps out.

    Ben at 05:45pm on Tuesday, May 29, 2007

  65. Thanks Ben, many many thanks, that little piece of info was what I needed (got the old button out with my fingernail, and yes I ruined one tab getting it out, and then ruined the other one getting the old one back in, so your warning is right on the money-those things are extremely fragile). Tested camera with a very soft round stick and both autofocus and trigger work so now order the part from Sony and be happy with my camera again. Owe you at least a beer.

    Carlos Diaz at 07:06pm on Tuesday, May 29, 2007

  66. I purchased a Sony DSCH2 in June of 2006. I had the shutter button break in November 2006 the first time, and now in April 2007 the second time. Sony fixed it the first time under warranty and will fix it this time as well... But I am quite worried about the third time, which will likely not be under warranty.

    In order to keep my camera functional until I send it in, I used a piece of ordinary transparent tape to hold the shutter button in place. It seems to work adequately, but is obviously a makeshift arrangement. Still, if I had a broken DSC, at least it makes the camera functional.

    I will not be buying another Sony.

    Dean Weingarten at 11:51pm on Tuesday, May 29, 2007

  67. i bought my sony dsc h5 several months ago now and i have only started to use it seriously within the last four months.i find the camera to be of low quality focus and although it has very good intentions it produces too many focal problems as i read take a pic and when you get home its blurry or out of focus in one area or lense fringe etc etc. i highly advise not to buy sony camera for serious photography.

    jason at 04:41pm on Wednesday, May 30, 2007

  68. Hy, after 2º repair I got today my DSC-H2 back from repair because of the flying shutter . Lets wait and see what happens because after I wrote a claim to Sony Portugal, I got an email back where Sony stated that this problem was recognized by Sony Europe and that an internal service bulletin had been issued to all the Sony's repair services with some kind of indication on the type of repair.

    Again we will see....

    César Castro

    César Castro at 07:26pm on Wednesday, May 30, 2007

  69. I bought the Sony H5 in December 2006. After 4 months and 1,000 shots the half-press shutter problem occurred. Since I live overseas and bought the camera in the US, it is out of warranty. I replaced the switch-block control at the Sony service. It cost me 100 USD including the service. The camera works fine now. Here is the part: 147966621

    sony user at 04:56pm on Thursday, May 31, 2007

  70. dear Alex,
    thank-x for your concern, but as i never connect my camera directly to main line and i only use battery, the electric frequency might not be the problem.


    Shamesh at 05:14am on Friday, June 01, 2007

  71. Regarding the H-2. I have owned since August of last year.

    I have like other owners of this camera, some shortcomings as well as some good features.

    Question: I am an amateur and wonder what the relationship is between the following.

    The setting in my camera allows me to set my image size to 6mp. I am assuming that my images will be upwards of 6mp when I take them. However, when downloading them to my computer, I find the average size runs about 1.8 mp. Am I missing something? Or does the 6mp size indicated has nothing to do with the final size of the image?

    Mainly curious.

    Thanks for any comments.

    Joe at 08:04pm on Saturday, June 02, 2007

  72. hello i have the h5 and when i select 7 million pixels and then put them on my computer that is what they are.make sure when you go to your menu and select pixel size you press the little round button in the middle of all your buttons,just to make sure it is selected correctly.if not,it maybe a fault!!

    jason at 08:29pm on Saturday, June 02, 2007

  73. Thanks Jason for responding. I select the 6mp in the menu and the downloaded images are taken in .jpg format and take and download at about 1.8 mp to 2.5 mp. Strange. Probably something to do with the sensor on the camera.

    Interesting to note. I take an image. The size measures: 2112 x 2816 and when you do the figures, it comes out just shy of 6mp. However, the file that is saved in .jpg format says 2.5 mp. Wierd. I guess I will never understand the workings of digital photography.

    Thanks for responding.

    Joe at 11:05pm on Saturday, June 02, 2007

  74. Joe, the 6MP setting refers to the number of 'pixels' in the image (as
    you have already calculated) not the file size. File size is determined
    by the combination of two settings: (1) the number of pixels, and (2)
    the JPEG compression quality level (i.e., Fine or Standard), with Fine
    producing larger file sizes but fewer artifacts than Standard.

    Gary's Parries at 12:58pm on Sunday, June 03, 2007

  75. Hi Gary. Sounds logical when it is spelled out. Now I am still sounding like an amateur...what is an "artifact" with referrence to the Standard size file? Are you indicating that I may want to take shots in Standard rather than Fine settings? on occasion. Suggestions would be appreciated.

    I place a lot of my images on PhotoSIG and sometimes I get some decent shots, while other times I do not.

    Also, lately I have been trying to take images as portraits (models are HARD to come by for me) and my images are being IGNORED, even though I think they are decent ones. Strange. But that is life.

    Thanks for responding and offering the answer to my original question. It is greatly appreciated.

    I am looking to get rid of my H2 soon. I will be investing in a Nikon D40 or 40x as soon as get paid for a commission I am working on (not photography, but art).

    I plan to attempt to sell the entire kit and kabodool of my H2 I currently own on eBay.

    Joe at 01:20am on Monday, June 04, 2007

  76. Artifacts are distortions caused by the loss of information that occurs
    from JPEG compression. Since Standard quality is more compressed
    than Fine it has more artifacts, which is the price you have to pay for
    having smaller file sizes. You probably want to use Fine quality all the
    time, unless for some reason you need to conserve memory.

    The D40/D40x is an excellent camera. Good luck with your portraits.

    Gary's Parries at 01:57am on Monday, June 04, 2007

  77. Thanks again Gary. I always use the Fine setting.

    Joe at 01:04pm on Monday, June 04, 2007

  78. It is fantastic to know about the 'quick fix' replacement procedure reported! The Sony Repair manual does not provide the method to replace the shutter button. They show the 'disassembly' steps. Following those steps, you would reach the shutter button almost at the end starting from behind!! Does anyone know the systemmatic way to replace these BUTTONS? Will the surrounding black plastic piece come out when those two screws are removed? Anyone knows?

    NallK at 02:28am on Monday, June 11, 2007

  79. In my previous comment/ question I refer to DSC-H2 model camera.

    NallK at 02:32am on Monday, June 11, 2007

  80. Not that it makes a diff, but heres my gripe to sony regarding the dsc-h2 shutter prob!

    I'm writing as a former Samsung customer! After buying a T.V., a refridgerator, a dvd player, and a cell phone from Samsung all of which purchased in the last 2 months, 3 of which have malfunctioned in some way! I decided to start throwing my money at sony instead of Samsung! After buying this camera (3 days after) the shutter button stopped functioning correctly. When depressed half-way it does not auto-focus even after initialization/resetting the camera and ensuring the correct settings. I assure you I was raised to appreciate my belongings and to maintain and treat my electronics and all others items very well! Upon research I discovered countless people with the exact same problem and some with worse problems using the dsc-h2, consistently and on a broad scale. Rather than deal with horrible customer service and jump thru hoops for sony just to get a product that works as described, I will take my money elsewhere! I have voiced my willingness to support the class-action law suit based on the aforementioned issue! Thanks for your time if anyone there at Sony made it this far into my message!?!

    Brian C. Little

    Brian at 07:53am on Thursday, June 14, 2007

  81. Yes I spelled refrigerator correctly before sending to Sony LOL! sorry,

    Brian at 07:57am on Thursday, June 14, 2007

  82. I am a buyer for my County. I just bought a Sony Cyber-shot DSC-H7 for our Risk Manager. We did research on several cameras (sadly we found this site too late), and he decided on this one. After approximately 15 pictures he had to charge the batteries, then when he went to turn the camera back on nothing happened. We are in the begining stages of what "hoops we will have to jump through". I wish I had googled the problems with Sony Cameras before we bought.

    Cathleen Hamilton, Buyer 1 at 05:05pm on Thursday, July 05, 2007

  83. I had the same shutter button problem. Bought the H2 in June 2006. Right after one year when the warranty expired, the shutter button popped off during my trip in Yosemite. Just checked the H7/H9 at a local store and found that they have the same design as H2. I will buy Canon S5 as replacement instead.

    Bryan at 07:50am on Saturday, July 07, 2007

  84. Got my Sony DSC-H2 last summer (2006) (serial 3609949) On my first real vacation with it this year. I had noticed the problem with the autofocus button and that sometimes it wouldn't even take the picture when depressed and held down....caused me to miss a lot of good pictures....but just figured that I needed to go and read the manual to figure out why it wasn't doing as expected. Then today in the car going down the highway, something whizzed past my face....I looked down and like others have reported the shutter button was gone. Found the button but no way in h*LL I'm paying Sony to repair this clearly defective product. Where do I go to rate this camera online to give Sony the bad rep they seem to deserve here.

    Paul Whelan at 03:14am on Sunday, July 15, 2007

  85. Same problem with a DSC-H2.. Button came off in the protective case. Spring was there as well.

    Camera treated like a baby picture, case, picture, case...

    I agree with all above a design problem. Shaft is too thin, and the material is too weak to be kept under constant tension by the spring.

    Bajan at 03:37pm on Thursday, July 19, 2007

  86. Yep. The same problem here -- started on vacation in Baja California when camera was two months old. Sony repaired it under warranty -- no problem, no charge -- but yesterday the problem returned. I will be using my husband's old camera until I decide what to replace the Sony with. It takes such good photos!

    Zeke at 01:49pm on Friday, July 20, 2007

  87. Same problem here! The stupid shutter button flew away I only noticed when trying to make another picture! Bought in US used in EU - they want 100+ EUR to repair this! God, I'm mad! I was happy otherwize with this camera as a hi-end soap-box, though it loses to my previous F717 in most everything but megapixels and one-hand operation, which I need.

    Mich at 09:27pm on Thursday, July 26, 2007

  88. My Sony H2 also stopped working the auto-focus function while pressing the sutter button halfway.. God that is so frustrating, because first we think it´s a menu setting, and we keep changing settings till the problem fixes.. however there´s no fix unless you send it to service

    I´m so disappointed

    Elton at 07:12pm on Thursday, August 09, 2007

  89. Hi guys

    Yes i discovered one solution, but Sony will not recommend it, as they will not earn with it.

    The solution is changing the printed circuit membrane which detects the halfway click on the shutter button. But change in this case isnt´t only changing for a new one, but instead you have to put a DIFFERENT one.

    The pre-focus takes place when you press halfway the shutter, and 2 membrane circuits touch each other. As a technician told me, with usage wear, these two membranes happen to stay sticked, and the pre focus stops working.

    What you have to do in this case, is change this system for another one, which will not wear.

    What a good technician can do, is change the rubber system for a stainless steel foil system.

    And this should solve the problem forever, and not only for a few months like if you sent it to Sony and they replace the rubbish system again.

    I hope that you understood what i tried to explain!

    good luck

    elton at 08:39pm on Thursday, August 09, 2007

  90. I can't believe so many people are having the same problem- this is definitely a defect. The shutter button fell off the 4 days after the warranty expired. I'm going to try to appeal to them. Has anyone had any luck in this area? Thanks

    Boyd at 04:09am on Tuesday, August 21, 2007

  91. yep unfortunate events have brought me to this site. My dear H2 camera too got the half pressed auto-focus problem. I went nuts trying to find a setting i could change in the menu, but after googling for this problem, i got here and to several other sites and it confirms: its a problem.

    What is pissing me off is that this is obviously a defect and sony, as we all have grown loving it, and for which i have several other products, is not recognizing the problem, and we are talking about a 400$ camera, that i believe all of us treat it with extreme care. If this was an isolated problem, i would definitly had no other choice but to service it, but thats definitely not the case.

    Anyway, we have two choices: either we get a cheaper scheme to fix it, or we file a complaint and a law suit with the help of all other sites regarding this issue.

    Nuno at 02:15am on Saturday, August 25, 2007

  92. Hi all,

    Just read everything and we have the same problem. Bought the new DSC-H9 and received it 2 weeks ago, used it once (took about 15 pictures around the house to test it) and when we took it out of the protective bag today the shutter button was nowhere to be found???

    We had to take the whole bag apart, realy thick protective patches in the bag and we handled the bag with care.
    Eventually got the button and a tiny spring in the bag...

    Luckily we still have a guarantee, but not realy too impressed reading that this is obviously a flaw. That means it will be fixed numerous time during our warranty period and after a year we will need to pay ourselves to get it fixed.

    Maybe time to contact the store we bought it from and arranging an exchange for another make...


    Cdj at 07:20pm on Saturday, August 25, 2007

  93. Good News. I called Sony this week and they are going to fix the shutter button even though technically it's out of warranty by 4 days. Maybe they are beginning to realize they have a problem. I realize from the previous posts that my shutter button problem may reoccur, but I'll have to deal with that later. Thanks to all of you for your posts. It encouraged me to call them and try to get them to repair it under warranty. I was all prepared to have to argue and fuss with them, but the only problem was having to wait on hold for 20-30 minutes. They did not seem to question the problem or my request for them to fix it under the 1 year warranty. I don't know if I'll purchase another Sony product again, but if I do I'll throughly check it out. Thanks again!!

    Boyd at 04:00am on Sunday, August 26, 2007

  94. is there a way to shoot camera RAW with the h2

    A.J. at 08:44pm on Sunday, August 26, 2007

  95. There is NO way to shoot RAW with the H2 as of the last time I checked. That was a sticking point with me. I eventually bought a Nikon D40x so that I could shoot RAW.

    Joe at 09:27pm on Sunday, August 26, 2007

  96. WOW!
    So, the brand new H9 has the same problem! It's incredible, so much intelligence and technology knocked-out by a piece of ordinary plastic!

    SONY, WAKE UP!!!

    giu at 05:47am on Friday, August 31, 2007

  97. It is disheartening to see that if I pay to have this problem fixed, my H2 will likely break again. I was a Sony loyalist until my wife bought me this camera for last Christmas. Sony, what happened? My DSC-P71 still works great after 10,000 photographs! To Mark (#27): why would my P71 still work and my H2 break after a mere handful of photographs?

    When is the class action coming out for this? Oh, that's right, the Supreme Court and our duly elected-and-consequently-bribed politicians have made class actions more difficult to certify now. We're screwed.

    I'd really likely to hear from somebody in this forum who bought another make after this fiasco and what camera they now recommend with similar features as the H2 (but fewer serious flaws!)

    Chris at 11:29pm on Saturday, September 01, 2007

  98. Hi Chris. I own the H-2 and have used it for about a year up until June of this year. I never had a problem with the shutter that everyone is talking about here. Mine is still in pristine condition. Of course I have not used it in a few months.

    When using it, I took hundreds and hundreds of images and the camera worked as advertised.

    I liked my H-2 and managed to get some really decent images with it -- pushing it to the limit. I bought the tele-conversion lens as well and again had fun with the camera.

    Certain limitations led me to reconsider which direction I wanted to go.

    The lag time between images was frustrating and in some cases this dragged on for what seemed an eternity (only a few seconds actually), but when taking shots of a moving object -- train, plane, etc, it seemed like a lifetime.

    Also the quality of the images near the extreme of the zoom lens also gave me fits. The quality was just not there -- good for the price I paid, but still lacking, in my opinion.

    If I wanted prints, anything over 8 1/2 by 11 inches and the pixels would begin to show at 6mp, which again limited my use of the camera for I wanted to print large copies of some of the images I took.

    One of my bigger frustrations was the lack of camera RAW and this aggravated me to no end. I wanted the ability to adjust my images if needed and Sony did not have the feature nor could the software be updated to add the feature. I had talked to them on a few occasions and it was like coming up to a brick wall. Frustration!

    A decision was required.

    I began checking into the competition. I also looked at the newer Alpha by SONY, but after the comparisons on line (I do a lot of research before plunking down my money) I came up with the decision to by either a Canon or a Nikon.

    After my research I made the decision to buy the Nikon D40x. I bought the "kit" with the 18-55mm lens and eventually bought a better lens to go with this, the 70-300mm lens. I absolutely LOVE the camera.

    It took me months to get used to the totally different system -- you had to plan your shots and shooting in RAW requires a bit of getting used to, but in the long run it works out nicely.

    I take many, many shots (100-200) at a session and am very happy with my decision. I probably would have been just as happy with a Canon Rebel, but a pro friend of mine recommended the Nikon overall as the better system (his opinion).

    I have been reading these updates on the H-2 and was considering selling my entire collection of the H-2 and everything I bought with it, but probably will keep it as a back-up system for now.

    If I sell it I will put it on eBay.

    Wish you and the others with the problem with the shutter very good luck and will keep a keen eye on the events with Sony as they unfold. Also, if they do a recall, of course I will have them look at mine.

    Cheers. Joe

    Joe at 01:35pm on Sunday, September 02, 2007

  99. I am so FRUSTRATED with this P.O.S. I will never buy another SONY again. The button has broken three times and each time it takes months for the camera to be returned to me. Now I think it's out of warranty. In addition it refuses to take a photographs in low light conditions and I'm having trouble with the USB. A few more of these products and Sony's good name wont be good any more. I'm hoping for a recall.


    Saunders at 01:27am on Saturday, September 08, 2007

  100. bought the camera less than 1 month ago, used it a total of 4 days, the shutter button auto focus no longer works. very disappointed with this buy. would not recommend it to anyone.

    peter at 05:56am on Monday, September 17, 2007

  101. My friend had purchased a Sony DSC-H2 cam for me from US, and brought it down to India. I had taken abt 2000+ photographs with it, and absolutely loved the cam. Today morning i found that the shutter release button, stopped auto-focusing when pressed half-way down.
    i was seraching online to find if similar issue was reported and could find a number of smilar issues. Frankly speaking, I am so depressed. i wud never recommend ppl to purchase a Sony cam. The make is so delicate :(
    Anyways, i shall definitely try that one solution given by Elton.
    Now need to find a good servicing shop.

    Aparna at 04:57am on Friday, September 28, 2007

  102. Joe - thanks for the wise words. I bought the H2 thinking it would be a nice intermediate camera; I could begin working with lenses and practicing with various settings on what promised to be a good beginner's camera. A step out of the point-and-shoot category.

    I still believe the H2 is a good choice for what I wanted it for, but the malfunctioning button may hasten my decision to buy yet another camera. It is frustrating not being able to focus anymore.

    The lag time has been irritating as well. My kids are the focal point of many of my pictures, and it is difficult to capture that perfect moment with such a long lag time between picture and picture and even shutter button release and actual shutter release (though that may have been related to the eventual failure altogether of the autofocus).

    Everyone I've talked to likes the Nikon D40. I am curious, though, what sort of advantages come with the RAW format, having had no experience with RAW.

    Thanks again, Joe. I look forward to your next post.

    Chris at 04:04pm on Friday, September 28, 2007

  103. Hi Chris,

    As mentioned, I like my H-2 for I have not had any real problems with it other than mentioned.

    With regards to camera RAW...well look at in this way. Suppose you are given the opportunity to REDO a photo that you took and have the ability to make many adjustments to that image?

    Well in camera RAW you DO have the ability. You can adjust your exposure, your focus to some degree, your ability to recover some of your exposure settings, your white balance, your lightness or darkness, your ability to add some fill-in lighting, some contrast, clarity, add some sharpness to the image, adjust the saturation of the image, and so on. Then you can work on certain areas of the image and in layers in Photoshop even further refine the image.

    I have Photoshop Elements an even though I have Bridge/camera RAW my selections are limited. In a full version of Photoshop, you have even more choices and settings to rework the image.

    You cannot completely rework the image but you can take a marginal photo and make it a very good one.

    In a camera that takes only .jpg (.jpeg) images many of those features are not available. In camera RAW you have an image that is basically an unprocessed image allowing you very much control over the final image.

    I even tried to get Sony to update their software to incorporate the camera RAW feature. No luck. I understand that the new Alpha has that ability now, which means that they knew a problem existed.

    Since buying my D40x (I also considered the Canon Rebel) I have purchased two additional lenses: the 70-300mm telephoto and the most recent lens, the 18-200mm telephoto which I love.

    If interested, you can view some of my images at My user name is: frank983/joe. I place a number of my images on this site.

    Thanks for your post.

    Cheers, Joe

    Joe at 04:46pm on Friday, September 28, 2007

  104. hi 2 all, furtunatlly i'm one of the unlucky guys like you, i also have the shutter release problem on my Sony Dsc-H5 which i bought about a year ago on my visit to Savannah Georgea, i am living in Israel but sailing around the world, so i found this camera fine enough for my second usage camera.funny thing for a Nikon user.....
    I read ALL 104 above problems, and found that most of the problems are talking about the same problem -re:shutter release problems.i wonder also if this mess can be solved so easy by crying and looking for some solution. i have an idea beside lowering my hat for no.64 claim/sollution.
    can we just send and bombard Sony customer service till they will be wake some how and ask for a modest sollution like having some easy way to repair our cameras.or by explaining a way of opening the shutter release part without breaking the 2 latches on the inner side, or having an access to their camera manual, or short and cheap way to order/deliver spare part abroad.
    i wonder how Sony men feels about this problem as i could not find any comment on Sony web site concerning problems on their cameras... AND thinking I wanted (yes wanted) to buy Sony LCD TV.......

    Avi at 11:50am on Saturday, September 29, 2007


    CAROLYN FOLEY at 05:36pm on Sunday, September 30, 2007

  106. My DSC-H5 goes out of warranty in 2 days and I just got off the phone with the Sony Service Ctr. in El Paso, TX. They informed me that an internal Service Bulletin has been issued by Sony for the shutter release problem on this camera. What they could not tell me was whether the bulletin was released before or after the last time my camera was at their facility for the same problem. I questioned whether Sony would repair this problem again after the warranty expired, and was directed to call the customer service group at 800-222-7669. This lack of customer support is something that I would have expected from a company like GE, not Sony.

    Kevin Ruiz at 04:27pm on Monday, October 01, 2007

  107. Sorry El Paso my mistake, the service center is in Laredo.

    Kevin Ruiz at 04:34pm on Monday, October 01, 2007

  108. shalom Kevin,
    could you be more specified about the internal bulletin, i mean where we the customers can find it or read it ?? as I'm living on the dark side of the moon....
    lately i heard on the news that Sony announced a call for returning back one of there digital model (do not remember what model) due to problems which can injured users. could it be also for the DSC - H5 ???

    avi lugasi gal at 07:20am on Tuesday, October 02, 2007

  109. Avi,

    I have just ended a 53 minute call with the Sony Support Center (800-222-7669). After reaching the the tird tier of support, I was offered an additional 90 days of warranty on my camera (you get 90 days after a repair anyway). Now they are telling me they have no Internal Service Bulletin, and the shutter problem is not a known issue to them. My only hope now is that Fed-Ex loses my shipment to the Sony Service Center and I get the $450 insurance for that paperweight Sony calls a camera.


    Kevin Ruiz at 05:20pm on Tuesday, October 02, 2007

  110. My 3rd shutter button is still attached (I think!) but I DO NOT understand why SONY thinks they can LIE and say "it's not a known problem"

    I guess they've got the whole world fooled that they offer good quality products with good quality service. HA! We know better...

    Andrea at 06:23pm on Tuesday, October 02, 2007

  111. My 3rd shutter button is still attached (I think!) but I DO NOT understand why SONY thinks they can LIE and say "it's not a known problem"

    I guess they've got the whole world fooled that they offer good quality products with

    Andrea at 06:57pm on Tuesday, October 02, 2007

  112. can somebodey explain how to dismantle this bloody shuter release before i am going to break my camera ???

    Avi at 04:39pm on Friday, October 05, 2007

  113. I too have the same autofocus problem. I sent my camera in and the problem was fixed for only about 2 weeks. Now my camera has the same problem and is not autofocusing when depressed half way. I called Sony and they are not helping at all. Isn't there something we could do to hold Sony responsible for this?

    jason at 01:24pm on Saturday, October 06, 2007

  114. Our only say in this matter seems to be spreading the word about Sony's lack of product support, and voting with our $$$ by purchasing other brands of electronics in the future. I plan on contacting the credit card company that I used to purchase the camera to see if they have any power in this matter.

    Kevin C. Ruiz at 03:57pm on Saturday, October 06, 2007

  115. looks like sony made a revision to the replacement part or they could have just changed the part number but im going to order one to see and compare this is what the site lists as the replacement shutter button assembly

    Part# X21083251 has been discontinued. This is the replacement part.


    Currently In Stock: Yes
    Unit Price (in USD): $18.61

    mike at 09:14pm on Tuesday, October 09, 2007

  116. well i have to say one thing sony ships pretty dang fast i ordered the button yesterday and it was here today before noon less than 24 hours from kansas to south carolina any way after inspecting the new shutter button the button pin seems alittle thicker still made of plastic il let you know if it stays intact

    mike at 10:51pm on Wednesday, October 10, 2007

  117. i keep following the answers on this nice site, can somebodey add the correct address for ordering this buttons? can it be directly through the internet, although i am living abroad or out of the USA ?

    Avi at 09:29am on Thursday, October 11, 2007

  118. i orderd it from sony direct accessories andy they only accept orders being shipped into the united states but maybe give them a call and see what they can do

    on the upper right hand side change the search method to part number and enter this
    X21083252 and hit submit hope that helps avi

    mike at 05:01pm on Thursday, October 11, 2007

  119. Had the same trouble with the shutter button on the H2 popping off. And sorry but NO, for the Sony apologist/shill in post #27, the camera was NOT abused in any way, shape or form. Keep drinking that Sony Kool-Aid, jackass.

    Naturally, the camera's warranty has JUST expired. Walked into the local Sony service center and was told by a rather rude "customer service" (ha ha) rep that this was NOT a known problem (my ass), and that it would cost $50 just for them to LOOK at the camera, or I could pay $225 up front for them to fix it and I would (allegedly) get refunded the balance subtracted from the actual repair cost. What an utter crock of shit!

    Thanks for the info on the part # for the shutter release assembly, to the person who posted it. Not that I think I should have to spend a single goddamn penny on something that is clearly a deplorable design on Sony's part, but the reality is that $25 is a hell of a lot better than the ass raping without lube the service center wants to give me.

    Chris at 10:58am on Sunday, October 14, 2007

  120. Well said Chris. I am still waiting to get my camera back from the service center. I intend to use the hell of it for 90 days, and send it back again under warranty if it has the same focus problem again. $6 shipping is less than $25 shutter button. Actually, my shutter button has never been loose or fallen out. My camera just will not lock focus.

    Kevin C. Ruiz at 07:10pm on Sunday, October 14, 2007

  121. (Posted on behalf of Avi)

    hi Chris,
    mine too. shutter release is focusing, i can hear the bip, but when i try to take the picture, (pressing all the way down ) i feel no space or moving down. its like a broken spring inside. contacted Sony and the are not explaining or giving info, just the price for the shutter release it self which is different from DSC-H2. (mine is DSC-H5) 22.50 dollars plus shipping.
    yet i am not sure if this shutter release can be dismentaled internally or externally. waiting for some bodey to react back

    Mark Goldstein at 01:43pm on Monday, October 15, 2007

  122. Just got my camera back from the Sony Customer Disatisfaction Center in Laredo. It is not focusing on about every 5th picture. The receeipt says that they changed the following parts; (X21083252)Release Assy, (147969921) Switch Block, (875325697) ACX541AKA-1. The receipt also states that the camera was tested to factory specifications. Customer service sometimes has as much to do with how you resolve the problem than the fact that there was one. Since the paperwork says that if for any reason I am disastisfied they would like to hear from me, I guess I will waste some oxygen on them in the morning. They also peeled my Delkin Sun Shade off of the LCD screen, making it useless. What that had to do with the release button, I will never know. SONY you really suck!

    Kevin C. Ruiz at 01:09am on Tuesday, October 16, 2007

  123. I have problems with my H5 in pre-focus. I need of Manual Repair for thi cam. Anybody could help-me?

    Marcos at 05:11am on Sunday, October 21, 2007

  124. I have just reshipped my Sony DSC-H2 for the 2d time to Sony because of it failing to focus when I depress the button halfway down after it was repaired only 3 months ago for the exact same problem. I told them this was a common problem and it was rediculous that Sony has not provided more support or addressed the problem. The tech I spoke with actually stated that they know it's a problem, but since Sony has not officially sent Laredo Repair center any bulletins about the issue, they cannot treat it as a known defective part(allowing a more liberal repair policy for users). Also, I did not have my receipt the 1st time I returned and they fixed(well not really as it's broken again) without the receipt. This time, they said they would not fix the problem without the receipt even though I reminded them, the issue was exactly the same thing I sent it in for in the first place. I was able to track down the receipt since I had a squaretrade extended warranty to prove the camera was still under the manufacturer's 1 year warranty. Their response now was that I send the camera in and they will provide my warranty service with an estimate. I quickly reminded them the camera was under the 1 year warranty and Sony is responsible for all costs, as it is rediculous how Sony is dealing(or not dealing) with this issue. We will see how long it takes me to get my camera back, since I am overseas in the military and shipping APO sometimes takes a little longer. Just for a laugh, here is the exact reply I received after sending the proof of purchase date to the repair center. (Note: the camera is still under the 1 year warranty)
    Sony's reply: "This is to inform you that you can send the unit for service. However you will need to contact your extended warranty, so they will cover the repair charges. When the unit arrives it will be process with an estimate, which will need to be given to the extended warranty. Please provide your repair information, so the extended warranty will contact us for a response. If you need further assistance, feel free to contact us.

    Best regards.

    Laredo Customer Satisfaction Center

    Miguel Arenas
    Customer Service Rep.

    phone (866) 357-6230
    fax (956)728-2132
    .(JavaScript must be enabled to view this email address)

    I left the contact info in case anyone in this forum needs it. I contacted Miguel via phone and reminded him I would not be using my extended warranty and he then said ok, the camera should be covered under the mfg warranty.
    Sorry, for the rant. This is ridiculous.

    Jason at 10:57am on Sunday, October 21, 2007

  125. Jason,

    When I raised the same issue with Sony, they extended my warranty for 90 more days past the one year. In addition to that, everytime the service center works on a camera you get 90 more days of warranty. The problem as I stated in a previous message is that the camera came back from them and it is still not working. I have been leaving messages all week for the supposed Operations Manager - Anulfo Gonzalez, but received no response. The name may just be a front that they put on all returned corespondence. Let us know how your situation comes out, and thank you for serving our country.


    Kevin C. Ruiz at 02:57pm on Sunday, October 21, 2007

  126. DAMN!!!! i have had the exactly same problem as everyone with the shutter button of my DSC-H5. I AM SO ANNOYED cuz im still paying for the cam!!!!!!..... the shutter button just fell off by itself, cuz i take care a lot of my cam. Why can we do about this? anyone knows if Sony has eny kind of page where we can complain? they have to respond for this!!!!..... we are too many with the same issue!!!!!!!!!!

    Cesar at 04:13am on Monday, October 22, 2007

  127. Glad to know I'm not when your shutter button on the H5 pops off..what is the part to order? Is that button and the "ring" it sits in all one piece until it becomes seperate parts?

    Ron at 02:57pm on Monday, October 22, 2007

  128. My turn to complain about the same problem. I found today that my DSC-H5 will no longer autofocus when I press the shutter button halfway down. I bought the camera one year ago less 10 days, so at least I have a few days to get the camera returned for service. I treat my camera equipment very carefully, so abuse is not the issue. After reading all these posts, I guess I'm in good company. I have avoided buying Sony equipment in the past (i.e. bought HD TV, digital camcorder, audio equipment, etc. from other vendors) but bought this camera because I found a great sale price and it had the features I wanted. I guess I learned my lesson - I should have continued to avoid buying Sony equipment!

    Brian at 11:29pm on Saturday, October 27, 2007

  129. We too have the same problem with our Sony DSC-H2. We have ordered the release assembly from for about$30.00. It's interesting that their service knew the name of the part immediately. Part number is 6360027. Phone # is 1-866-925-7278.

    dawn at 10:44pm on Monday, October 29, 2007

  130. Sorry guys for your bad experiences, but I just I'm happy about this crowded thread. About one year ago I was thinking I didn't know how to use this kind of cameras and I was the one who broke twice the release shutter by misuse!

    giu at 09:38pm on Tuesday, October 30, 2007

  131. Another angry ex-sony customer, this one from Argentina. My girlfried suffered from the fliying shutter sindrome this afternoon, she couldn´t find the spring but rescued the button. When i noticed that pressng the button half way didn´t focus but directly captured a picture, i didn´t paid much attention to it, now i see what the problem was; an incredible crappy design. Since it is almost imposible to receive spare parts here, i will try to fix it myself, hence if someone could post or dend me some picture of the button in one piece (that is before it is broken of course) that would be very helpful.

    Guidocascarria at 03:01am on Wednesday, October 31, 2007

  132. my turn to help
    attached is a website i found with some help to all of us who suffers from this bloody shutter release assembly

    i can add that according to readers advice, i opened the upper nickel plastic cover, turned it unti clockwise and with my nail below it i poped it up slowly. i found inside a very small broken plastic pin, about 2 milimeter long and 1 milimeter thick. also i found a small black washer spring.i have decided to save 25$, and instead to order the assembley part, i have just glued the broken small tiny plastic part very very very carefull with a little help of loctite glue- 3 second glue which cost less than 1 $.
    now i have my camera working again. i just hope this temporary repair will be 3 ever.
    hope i help you guys.

    avi at 11:25am on Thursday, November 01, 2007

  133. Does your shutter button on Sony H5 popped off? Well, It happened to me too. And I want you to know what you have to do in this matter. First, go to this website: then order the Release assembly part #: X21083262 (you will pay $22.31 for the item, $1.11 and $6.95 for regular shipping. With a total of $30.37. Once you get the part make sure to replace it very gentle because you can break it very easy.
    Save yourself at least $150.00 repair and time. Personally, I won't recommend to put any type of tape or using crazy glue or triyng to fix it the cheapest way possible. Know that trying to put a bandaid on a gaping wound will not cure the problem!!! Remember that sonner or later it will bring problems again. Just do it right at one time. Well, I hope this helps for those people who have the Sony H5.

    Also, I want to thank most people here because they helped to fix my camera as well.

    Hasta Luego

    Miguel at 06:21am on Tuesday, November 20, 2007

  134. I am so protective of this Camera. I have noticed the "focusing" issue but thought it was me, or battery power issues or low light. I have taken this camera all over the world an captured some great shots, as well as tons of action shots of sports.

    I have noticed hue issues compared to my old kodak and my child's Kodak Easy Share One, but just thought, as I'm a graphic designer that I was expecting "too perfect", from a non-SLR. I do some color balancing in photoshop to correct this.

    Today…1st time ever, I let me husband borrow it for work and it came home with a loose button but no spring. I'm so glad I came across the info here, as I think I may be able to save a ton and fix this myself, as well as forgive my husband, as I've been blaming him for what seems a common issue.

    Bottom line…I love this camera, but I do need a shutter button that works. Right now the camera is defunct!

    Has anyone gotten any results from Sony? My serial number is 3564072, purchased from best buy May 2006.

    constance at 06:20am on Wednesday, November 21, 2007

  135. Sony support is useless on this issue. It is so unfortunate that a camera that can take such great photos is limited by a little piece of plastic and a corporation that refuses to stand behind quality.


    Kevin C. Ruiz at 01:11pm on Wednesday, November 21, 2007

  136. To the person who wrote a comment on Sony camera with serial number: 3564072!!!

    If you have a Sony H5, then you have to read what I wrote on paragraph 133.

    Good luck

    Miguel at 04:33pm on Wednesday, November 21, 2007

  137. Thanks… My camera is H2 and I have ordered the part… Now I just have to get it and put it back on without further damage… I'm not good with super glue.

    constance at 06:14pm on Wednesday, November 21, 2007

  138. hi,
    I have a dsc-h2 which I have used for over a year with good results.
    Today, the shutter button fell out. I was in a park and there were leaves on the ground.
    I had walked 50 feet or more before I realized the problem.
    I did not find it.


    Alan at 04:37am on Sunday, November 25, 2007

  139. I spoke with Sony Repair in Laredo today. My DSCH5 button fell off spontaneously twice before Precision Camera in CT replaced the camera. Then the button fell off of the new camera. Laredo repaired it 3.5 weeks ago and guess what happened earlier this week?! You guessed it! The cameras have been at Sony repair centers more than they have been with me! I asked for my money back today but they said to send the camera in. I feel like I was very clear in stating that I do not want ANOTHER Sony camera! The customer service has been very tedious, time-consuming and frustrating. I wish I had bought the Cannon!!!!!!

    Amy Newell at 03:29am on Tuesday, December 04, 2007

  140. Bought H5 Oct 2006, 6 weeks later exchanged it for another with the above problem. Now, Nov 2007 same problem arised, cam's now at service dept, to replace switch block. If they charge me I'l chuck out their window to show my disgust in their product. Someone should make a pdf of all these complaint's and send it to their chairman !!

    len at 02:34pm on Wednesday, December 05, 2007

  141. Bought an H2 about a year ago but noticed at times it wouldn't focus. Recently I started taking a lot of photos of small items for ebay listings. Yesterday, in the middle of my shoot, the camera stopped focusing properly. I thought it was me or the improper settings until I looked online and found this blog and others all complaining of the same problem. I'm inclined to get the replacement part and fix it myself. However I need the correct part number for the release assembly for the H2 and the correct direction to turn the bezel to release the shutter button. I have seen postings that say clockwise and others that say counter-clockwise. Which is correct for the H2? Also , is any other part needed besides the release assembly. Help!!!

    Don Hamilton at 01:57pm on Saturday, December 15, 2007

  142. Below is what I ordered for my H2 from sony. It includes everything needed, bezel, button, washer and spring.

    There are grooves on the camera for the tabs on the bezel, insert and turn counter clockwise. I broke the old bezel getting it off. On the H2 it only goes back on one way as the other direction will leave a gap. I practiced with the old broken bezel prior to putting the new one on. It is sort of a link a pill cap, downward pressure with a twist. I had no issue with reassembling. I am still not happy with the focusing, but at least I have a shutter button and can use the camera. My next camera will be a Nikon!

    Part(s) Ordered:

    Description: RELEASE ASSY
    Part No: X21083252
    Status: In Stock
    Price: $18.61
    Qty: 1
    Amount: $18.61

    Subtotal: $18.61
    Shipping Charge: $6.95
    Tax: $1.80
    Total Charged Today: $27.36

    Shipped via: Standard Service

    Constance at 03:19pm on Saturday, December 15, 2007

  143. Is the release assembly (Part No: X21083252) all I need to make the half-way pressed focus lock work again, or do I also need the switch block control (Part No: 147969921) mentioned in messages 69 and 122?

    Greg at 02:47pm on Tuesday, December 18, 2007

  144. Hello all,

    I just got off the phone with Sony Support. Their number is 1-800-488-SONY (7669)

    Ask for warranty support. If you are out of warranty they will not fix the camera for you even if you had them repair the camera on more then one occasion. In my case the button was repaired twice and broke three times. I suggest that when talking to the call center person that you ask to file a complaint. By asking to file a complaint they actually take your name and statement and input into their system. I really think otherwise they don't bother register your call.

    I hope that if enough people actually take the 15 minutes to complain, Sony will be inspired to either refund or give credit to a replacement camera to AT LEAST those who took the time to call and complain.

    582ND3R5 at 04:37am on Wednesday, December 19, 2007

  145. I bought my H5 in Aug '06 and have found that my photography has developed the more I have used the camera. It was a toss up between creative compact and D SLR, but the expense of lenses etc put me off hence the H5. What a good decision. For my level of skill I have found it to be very complementary and it certainly can do more than I need it to. I have produced images since last Aug which I now sell to florists (great macro with little distortion) and have done several portrait/group shoots with good success. Of course, the usual gripes with high ISO etc so we wont go over old ground, but if you stick to ISO 200 or less and use a tripod (the image stabilisation has it's limits) you wont go wrong. There are more expensive compacts out there with higher resolution, but the balance in sensor size and pixel count I think is spot on. Love the fact it uses normal batteries too. I did my research and handled many models before I plumped for this one and overall, think it was the right choice. Don't be afraid to go for full manual control and experiment - you may surprise yourself and invest in a 58mm close up filter. Use it whilst on Macro and the close up's are brilliant. Also good is the fact that you can tone down the power of the flash in the menu. Overall a very good camera, just missing a couple of minor bits (see below).Recommended.
    Here are some great video reviews about the power of this model: Sony H5 video reviews


    Not really a camera issue, but so you know, the wide conversion lens from Sony widens the angle well, but does distort badly at the very edges of the frame so be warned.

    Still recommended...

    Infobord at 06:32pm on Thursday, December 20, 2007

  146. Want to actually see the interior cause of our problems?

    I updated my blog post about the DSC-H2 problem and included pictures that show the replacement release assembly and the dented membrane inside the camera:

    And I answered my own question; a new release assembly does not solve the focus lock problem.

    Greg at 09:24am on Saturday, December 22, 2007

  147. Let me pile on with the Sony H2 problems. Christmas Day 2007 my DSC-H2 stopped focusing when the shutter was being pressed halfway down. Like many others I thought I was doing something wrong. I even did a system reset on the camera. Nothing doing. Camera is only 15-16 months old and is in great condition. Any Class action lawsuits being put into place. We paid $350.00 for this camera. You would think this would have been built better. I've been considering a DSLR, but if Sony thinks they are going to get my business, think again.

    Niles, MI

    Scott Tibbles at 05:58am on Thursday, December 27, 2007

  148. Merry Christmas!Another Sony H2 with the shutter button falling off. I paid $400 this camera and it is still in great shape.Very dissappointed.

    Wendy Wegenke at 06:54am on Friday, December 28, 2007

  149. I too had the shutter button fall off my Sony DSC H2 during Christmas 2007. I have sent Sony a link to this website. I will let you know how it goes....

    Dusty at 05:36am on Thursday, January 03, 2008


    DAVE DODSON at 08:57am on Sunday, January 06, 2008

  151. Cameras are for capturing the most precious images we choose to preserve as a record of our lives. Thanks Sony, for causing us to lose so many of them with this poorly engineered product. The problem we are all having with the camera bothers me, but not as much as Sony not acknowledging it and providing the solution. Those of you like myself that are on you third or fourth button assembly can surely understand what I am talking about.

    Kevin C. Ruiz at 04:36pm on Sunday, January 06, 2008

  152. Two problems seem to be on the same thread here: the shutter assembly/button issue, and the autofocus issue. I purchased a new shutter button assembly in the hopes that would fix my autofocus problem on my H2, but no dice. I wasn't impressed by the cheap plastic construction of the assembly, though. I do have a cheap fix for those who don't trust Sony to fix their autofocus problem, or would rather spend their money on another camera from a more reputable manufacturer (I fall into the latter group). This is a "fix" only in the sense that it keeps this expensive investment from becoming a paperweight. You can still salvage some pictures by setting the focus to the CAF, or continuous auto focus, option. I am still squeezing some use out of my camera in this fashion, but expect to use it only in ideal light conditions. Additionally, you can use the manual settings for focal distance for portraiture.

    I'm still limping along with these workarounds until I can afford another camera. Like most here, I don't expect to buy anything from Sony ever again.

    C. Cable at 04:34am on Monday, January 07, 2008

  153. The shutter of my DSC-H2 failed to focus when depressed halfway. It was repaired once under warranty in May 2007 at Precision Camera in Enfield, Connecticut.

    When the problem recurred in December 2007, I called Sony at 1-888-449-7669 to receive an Event #, then wrote to:

    Sony Electronics
    Attn: Executive Review Committee
    12451 Gateway Blvd.
    Fort Myers, FL 33913

    I also wrote to Sony executive offices in New York and San Diego, including an excerpt from this blog.

    One Sony representative called me and offered free shipping to a repair facility and a 6-month extension on my 1-year Sony warranty, since it was about to expire.

    Later a second Sony representative called me to say that a solution to the shutter problem had been developed 3-4 months ago. He said the top of the camera had been redesigned to keep the shutter button from popping off and that the problem with the shutter button not focusing when depressed halfway had also been fixed. He said that Precision Camera had just been informed of the fix. He said that my repair should be done at the Sony repair facility in Laredo, Texas.

    I am hoping that the solution that has been described to me will prove to be a permanent fix for the problem.

    I hope this helps others on this blog.

    charlie at 01:45am on Monday, January 14, 2008

  154. At least you got a response from Sony, I called and wished to file a complaint about the camera just after Christmas, and the Sony Representative said that someone would follow up with my complaint regarding the camera and the proposed $180.00 fix.

    So it seems that Sony has agreed that there is/was an issue with the button, as they have come up with a "fix". Yet they still want me to sent it in for repair at $180.00, despite my camera is only 16 months old.

    I bought the camera in September/October 2006 for $350 at Target ( the H2 for clarification ), I add another $180 for repair, and now I have $530.00 invested into a camera that they know is having issues.

    We're talking Digital SLR money now.

    I do not plan on spending the money for the repair, as I would rather put it towards a Nikon, Canon, Olympus... NOT A SONY!!!

    I plan on sending my defective H2 to a high ranking Sony official and tell them they can have it, and instead of upgrading to a Sony A700 ($1400.00) which I was thinking about, I'll put my future spending into DSLR camera body, lenses, flash.... into another manufacturer.

    Nice way to do business Sony!!! You just lost a future customer and my money.

    Scott Tibbles at 04:20am on Monday, January 14, 2008

  155. I too have had the shutter button fall off 4 days after warrenty and after after a day of frustrating customer service interaction with Sony, decided to buy the release assembly part (actually 2 of them given the above dialogue).

    I managed to get the old part off - but can't get the new part in to stay. I am trying Contance's (#142) approach "There are grooves on the camera for the tabs on the bezel, insert and turn counter clockwise. I broke the old bezel getting it off. On the H2 it only goes back on one way as the other direction will leave a gap. I practiced with the old broken bezel prior to putting the new one on. It is sort of a link a pill cap, downward pressure with a twist. I had no issue with reassembling. I am still not happy with the focusing, but at least I have a shutter button and can use the camera." I don't seem to have the same luck with the downward push and counterclockwise twist.

    Oh why couldn't Sony just post the repair instructions or at least send them with the part. For those that have had success with the part replacement - could you give me more hints. Thanks

    Lynn PErsson at 11:50pm on Wednesday, January 30, 2008

  156. I have two DSC h-2 camers and am pleased with them. I too have had the shutter button replaced twice - I have managed to find the spring and button each time and sent it away to Sony. Fortunately I took out an extended guarantee and they repaired it without charge.

    I wonder if anyone knows if it is possible to buy a connector for the camera to attach it to a telescope. Any advice would be appreciated.

    Ian at 11:20am on Thursday, February 14, 2008

  157. Wow,,I can't believe it. Thought it would be so simple to order a part.Has anyone ordered a part for 22.31 and then once you hit submit was overcharged by 200 dollars? Of course i call Sony, but all they can do is refer you to their customer service center. Yup, gonna be a long day I can tell trying to get my money back. They really need to be shut down.

    takenagain2008 at 04:45pm on Saturday, February 23, 2008

  158. My shutter button has fallen off twice already.I had to buy a broken H2 from ebay to replace it.The second one still fell off after a month.I didnt get a warranty so i ate it.I've been so frustrated and thought i check to see if i was the only one with this problem.
    I'm travelling to Europe in March and thought i fix this shutter 'cos i trust this camera to give me the quality pics we know it produces.I'm calling to order that part first thing.

    Ngunyi Defang at 07:28am on Tuesday, February 26, 2008

  159. Well, I just got off the phone with Sony. They acted like they never heard of the "shutter Problem". So I just ordered the part and cmpleted their survey. Low score of course. I've been practicing with the old button, which popped off without much effort. I see the tiny taps referred too and will go the crazy glue route if I break them (accidentally). I too am off the Europe and would fight this battle if not for the fact that my DSC-H2 is currently my only camera! UGH! I will NEVER buy a Sony again. This particular camera was a mother's day gift so it has sentimental value (since it no longer monitary vaule). Thanks for the info everyone.

    Anderk5 at 06:12pm on Thursday, February 28, 2008

  160. This is charlie again. My last post was #153. Sony fixed my shutter malfunction on my DSC-H2 by replacing the switch block #147969911. They also agreed to extend my warranty by 6 months.

    However, they had led me to believe that the switch block was a new design and that turned out not to be true, so I fully expect the part to fail again.

    I believe the switch block is an internal part that has a membrane that is subject to failure, as suggested in post #89 by elton.

    The site for searching and ordering parts from Sony is:

    The switch block for the DSC-H2 is part #147969911 and lists for $55.52. The switch block for the DSC-H5 is #147969921 and lists for $62.91.

    According to Constance in post #142, the external shutter button replacement part for the DSC-H2 is called the Release Assembly, part #X21083252, $18.61.

    According to Miguel in post #133, the external shutter button replacement part for the DSC-H5 is called the Release Assembly, part #X21083262, $22.31.

    According to the Sony Parts web page, the above two Release Assembly parts are replacement parts. #X21083252 is a replacement for #X21083251, and #X21083262 is a replacement for #X21083261. So perhaps these parts have been redesigned to fix the problem with the shutter buttons popping off. Can anyone who has one of these replacement parts installed in their camera confirm that the replacement part no longer pops off the body of the camera?

    charlie at 01:06am on Saturday, March 01, 2008

  161. If the shutter button is not popping off, the camera is not autofocusing. This camera is a piece of junk. I wish a lawyer would join in so we could a class action case going against Sony. I am amazed at how many people on this blog keep buying and installing the same defective parts.

    Kevin C. Ruiz at 01:31am on Saturday, March 01, 2008

  162. I too have an issue with my H2, but it's not the shutter button! My camera suddenly stopped extending the lens one day for no reason. I've never dropped it, I've never gotten it wet, nothing. It's been treated like many of yours: photo, case, photo, case, etc. I contacted Sony to find out why my camera died JUST outside of warranty (about 30 days, actually) and they said "We have no idea. Send it to us and we'll take a look." One small problem... that costs $180, minimum. I could honestly buy a comparable camera for that price, and that's not even covering the repair. That's the basic fee, everything else is extra! When my lens doesn't extend, the camera won't stay powered on. I've tried resets, and everything else. Nothing works. Hopefully someone will have an idea, or suggestion! Thanks

    Army at 04:22am on Sunday, March 09, 2008

  163. I have not (knock on wood) had this issue with my H2, but my daughter had similar issue with a kodak. I was told it could be grit preventing the lens from fully extending and causing the camera to shut off. I tried several things and finally used a linen business card slid down the outer edge of the lens, and this cleared the obstruction.

    I doubt this is the issue with yours, but just a thought…

    $180, BLAH, BLAH, BLAH… This must be the standard response. I did not send mine in I fixed it myself, but I just wonder how much more they actually charge. $180 was my minimum on the shutter issue too!

    Constance at 04:42pm on Sunday, March 09, 2008

  164. This is in response to Charlie in post #160: I have not had any problem with the replacement part since I installed it. I can take pictures like before and have no problem at all. I'm actually surprised with all the complaints I have seen in this website. I guess it is sad to find that this sony h2/h5 had many problems with shutter button, focusing, etc., but what's worst is that Sony does not admit the problem they have with these two models. I personally don't have anything against this camera, on the contrary I find the sony H5 very good camera with beautiful pictures and good resolution. However, I think is time for me to go to the next level and get a professional camera, which will be a Nikon. Don't think I will get a Sony again. Nothing personal Sony, but I guess this is due to you highly poor customer service and your pathetical excuses used to justify the camera's problems.

    Miguel at 03:35am on Monday, March 10, 2008

  165. The focus lock stopped working for the 4th time! Unfortunately, the warranty has already expired so... I will use the continuous focus untill I'll decide to repair it by myself.

    giu at 08:43am on Sunday, March 16, 2008

  166. If you're serious about photography and want to step up to the professional standard then unfortunately you have to use the right equipment. Miguel, I think that you would be much better off with a Nikkon as these are professional cameras used worldwide, having read these reviews, I don't think I'd ever buy a Sony!

    Paul at 05:24pm on Friday, March 28, 2008

  167. And hear I was blaming my son for braking my camera! He was the unfortunate one using the camera when the shutter button fell out. Now I know that Sony is to blame for the shutter button failure. I too will buy another brand for my next camera. Thanks for the info on the $25 parts repair. Hopefully the parts will give me a little more life out of my investment.

    Kurt at 05:46am on Saturday, March 29, 2008

  168. Count me in the "shutter button" group. My poor 11 yo was so careful with Mom's camera. He had it strapped to his neck and k-ching, off comes the button. We were ready (so we thought) for a change, as we purchased an extended warranty from Circuit City. However, since the button fell off, it is not covered. If we had the "doesn't focus" problem, they would have covered it. Can you say Bend OVER!
    Now I get to never buy a Sony or shop at Circuit City!

    OldParrothead at 09:29pm on Friday, May 23, 2008

  169. Well, I did it again. I brought my H5 to my cousins wedding only to wind up with blurry pictures of peoples shoulders and ears. I once again missed capturing the moments that only happen once in a lifetime. Even the video now pulsates in and out of focus.

    Thanks Sony,

    Kevin C. Ruiz at 02:56pm on Monday, May 26, 2008

  170. I am another person with the problem of the shutter button(focus). I bought the camera in october 2006, and the problem happen this week.
    I have also the problem with the batteries, they really don't last.
    Do you know if we can group everybody to make a reclaim to Sony.
    Thank you all!

    Jean-Pierre Parent at 02:02am on Monday, June 09, 2008

  171. Hey i just got a problem with my H5. ave been wit it for a year now and handle it extremely well. The Shutter button just cant work. it has not dropped off but it wont shot, it seems stuck. At first i thought it had locked it self but after reading the probs from this blog i now wonder if its a malfunction. Any body with this exact problem and how can it get fixed?

    Diana at 10:53am on Monday, June 16, 2008

  172. I had to get my H5 (purch 08/06) shutter button repaired twice under warranty & now it is malfunctioning again. Batt life & flash charge time both stink. I was so excited to have saved up for this camera but I have to admit now, almost 2 yrs later, I'm very disappointed in it. The H7 & H9 came out very shortly after. My son bought the H9 1 yr ago & it seems to take better pics & has better flash charge & battery life. No problems with the shutter so far, but he does not take nearly as many pics as I do. I think the H5 had serious design flaws. (Class-action lawsuit in the future?? I wish!)Their reaction when I wrote them that I was unhappy with the H5 & would like to trade up to the H9 was pretty much "so sorry" and they would have given me like a $50 trade in when I spent over $400 on the camera 6 months earlier! I'm not a happy Sony customer. It CAN take some nice pictures, but I have to do a lot of computer editing most of the time. My next camera will probalby not be a Sony.

    Margaret at 03:05am on Friday, June 20, 2008

  173. I have a Sony DSC-H2 camera and the shutter button fell off of it after 16 months. I am going to try to buy the parts to fix it after I complain to Sony. Meanwhile, I have a perfectly fine Olympus camera that has worked great for 16 years!

    tracy at 03:20am on Monday, June 30, 2008

  174. Hello there
    I have used my camera (SONY DSC H5) for nearly 2 years and now there is a half-click focusing problem.

    I learned that service work requries too much money.
    What do you suggest? I really like my camera actually.

    It does great.

    berkan ozturk at 02:32pm on Monday, June 30, 2008

  175. Reply to #174: Read the posts above yours. There is some info about how to get the parts and possibly repair it yourself. If you don't want to do that, you are out of luck. Either pay the 180 bucks or trash the camera. As for me, I'll never buy another Sony ANYTHING after this. If they would make things right they would sooth it over with a lot of customers. But I see them loosing many, many of them because of their terrible attitude and treatment of us "victims."

    Margaret at 04:28pm on Monday, June 30, 2008

  176. I have had an H2 for about a year and a half and thought it would be a great mid priced camera. I actually specifically sought out this camera for what I thought was a "quality" Sony product.
    To reiterate what many have said here it CAN take good pictures. However, its auto-focus problems, terrible construction and even worse customer "service" has left me disappointed. I paid $350 and a $25 (shipped) new button assembly ($180 for service to fix a defective product? I don't think so). This has left me with a camera that I need to use the continuous auto focus and cross my fingers that it takes a good shot.
    Due to its pathetic excuse for service Sony has lost another customer.

    I am mainly writing to warn anyone considering this camera (H2, H3, H5...). Ask the salesman if it comes with the extra parts you will need to fix it every time it breaks. Then bu a different brand.

    Mike at 02:28pm on Thursday, July 03, 2008

  177. If you go to their website, you will see that they don't even sell the same cameras any more. They've totally revamped the H line. They've left us in the dust with no recourse. I'll never buy Sony again either. ANY product, not just cameras.

    Margaret at 06:49pm on Thursday, July 03, 2008

  178. I have been using the Sony Cybershot DSC-H2 for the past 2 1/2 years as part of my job. I am a writer/photographer for a daily newspaper, and the Cybershot has come in handy on more than one occassion. We actually use one now as our official newsroom camera.

    At any rate, I'm on my third model for this camera. The first model eventually stopped accepting memory cards, and then the button came off.

    Second model, button came off.

    Third model, button came off and now it won't take memory cards anymore. If not for limited internal memory I'd have no camera right now.

    I like the Cybershot DSC-H2. I really do. It's got great focus and with the exception of night shots takes great photos.

    But the defect in this sucker has become too great. I'm now looking elsewhere for a camera and I really don't trust the smaller Cybershot version Sony now has out as I type this in July 2008. I'm going with Nikon or POSSIBLY Fuji.

    Alexander at 07:28am on Saturday, July 05, 2008

  179. I was hoping someone could recommend a mid-priced replacement for the H2, for a novice user. I have just begun to research it and I am considering an Olympus or Nikon.

    I would like to find a camera with similar features (the good ones)to the H2. Ideally quick multishots(preferably with flash, H2 did not), 10-12x zoom, auto and manual focus,

    I was reading the initial posts about the CCD, MOS, CMOS sensors. How important is this for the quality of picture and what should I be looking for in this price range?

    Mike at 03:27pm on Monday, July 07, 2008

  180. well guys..... i took the risk and grabbed my toolbox and opened my H2 camera after having the half press shutter stopped working for the second time (the first time i took it to sony services where i paid $85 for replacement of a large part including power button, mode selector and many other buttons).... ok.... so now i opened the camera and i wasn't able to reach the shutter button without removing almost all the camera tiny parts and disconnecting the confusingly complex numerous wirings..... at last, i reached the part (that was previously replaced) and took it off... at the base of the shutter button located the half shutter button which is a two plastic films close to each other and there was a pit in the middle causing continuous contact between the two films due to the daily use of the shutter..... so i took this film button off and separated the two films from each other and pressed the pit up from underneath.... and then came the HARD part when i have to return everything to their original place... and surprisingly it was done and the camera now works perfectly with the half press shutter working as usual... i know that i might experience the same problem with time cause this pit can develop with repeated use... but i know that it can hopefully be fix it again
    sorry for my English

    MAHIR at 06:52am on Wednesday, July 09, 2008

  181. Thanks for your post, Mahir.
    I originally tried to take the H2 apart but began to see the complex wiring structure and assembly as you described. After the first couple of 'layers' and seeing many more I decided this was a little too advanced for me (and likely most users). I suspect it would take a few hours minimum to dismantle and reassemble this camera.

    Unfortunately, I will have to look for a more capable camera with <hopefully> less defects.

    By the way, your English was good...

    Mike at 12:05pm on Wednesday, July 09, 2008

  182. thanx MIKE....
    it's bad that i didn't have another camera to take pictures to my H2 while opening it, so we all can make use of the experience...
    the most important thing is to disconnect the wires from the connectors which have locks on (that can be unlocked and locked) and the three parts that should be removed are: 1.the lcd(with the back panel attached), 2.the main board with the large plastic base including the battery case all in one piece.... and then last is: 3.the lens unit... by that time you can get the shutter unit out....
    if you have another camera you can take pictures of each step to know each screw's place
    i relied on the fact that there's nothing to loose if i broke the camera... cause i think that without the half press, the camera is useless


    MAHIR at 07:51pm on Wednesday, July 09, 2008

  183. Yes it happen to me today; the button fell right off my Sony DCS-H2 (Serial# 3521504,purchase date Jun06). No pictures of the AF Thunderbirds for me.

    Alice at 01:43am on Sunday, July 20, 2008

  184. here's a link that shows you where to get the replacement part GHEAP and tells how to install it. Camera/Sony/DSC-H2_Shutter_release_button

    Brian K at 04:53am on Monday, July 21, 2008

  185. that link above got broken here's a shorter one that will work.

    Brian K at 04:55am on Monday, July 21, 2008

  186. Sony must have sold millions of these Hx series for the hundreds of shutter button problem reports to have ABSOLUTELY NO IMPACT. My H5 is 6 months out of warranty and the half-press problem just appeared. 45 minutes on the phone with CSR and supervisor yielded no results. No acknowledgment of any problem whatsoever. Simply utterly amazing. There has got to be someone at Sony brave enough to admit a problem. I'm not through with them yet!

    Ed K at 07:01am on Wednesday, July 23, 2008

  187. Ed K, my SONH H5 is,now, working , I do not know how because the focus problem was just occured, Ok.

    We support you.
    Please let us know what is going on in Sony.


    berkan öztürk at 12:35pm on Wednesday, July 23, 2008

  188. I wish lawyers new how to take pictures, we could use one here. The link above showing how one user modified a thumb tack to replace the inferior Sony shutter button assembly is great. Based on all the postings, there is a market for anyone willing to produce and sell it.

    Kevin at 01:30pm on Wednesday, July 23, 2008

  189. Well, I have to report that I've broken down and ordered some parts from tigerdirect.

    I could find absolutely no evidence on the web of anyone breaking Sony down. It's sad that they won't stand behind a otherwise excellent product.

    Ed K at 06:57am on Wednesday, July 30, 2008

  190. Well, I broke down and figured for the $18 I would try the button fix. After being bent over for the shipping (like $9 or so), I received a simple plastic bag with parts. Thanks to a previous poster, I was able to install this with relatively no issues. Anyone doing this, please pay attention to the comments about the angle of the button coming off. This was the only issue I had at all. There were small parts broken inside the install area (noted in comments) and it was a lot of help to use a rubber glove to grab the old button. This fix, if it lasts, will be well worth the money. I do not have the auto focus problem, just the button falling off (like that's not enough!). If the larger chains put pressure on Sony and didn't charge for this fix it would create a TON of goodwill.

    OldParrothead at 02:27pm on Wednesday, July 30, 2008

  191. Goodwill or the want of same appears to be sorely lacking in today's business environment. Good luck with your fix - at least my button remains attached and I can take photos (that is until I get in there a bollox it up!)

    Ed Krimmer at 02:31pm on Wednesday, July 30, 2008

  192. Same problem! I've had my H5 for 18 months, take good care of it, have studied photography, and the auto focus just stopped working. We were 1/2 way into our vacation and I was scrolling through menus, tearing my hair out thinking I had done something. Then, I found this, and another site that confirmed the defect! Thankfully my Visa extended the 1 year warranty and the estimate is being prepared right now, but I can tell you, I will use the money Visa will pay, not to fix this camera, but to put toward a Nikon. I just called Sony too as a poster had suggested, and asked to file a complaint, as they reiterated that there is no known problem with the H series cameras. Whatever. I was pretty happy with the camera otherwise, but after a useless Sony dvd recorder we had purchased, I now firmly believe it's Sony producing junk for consumers. So disappointing! Incidentally, the Nikon comes with a 2 year warranty off the bat. Stronger belief in their product I guess!

    Kenda at 07:54pm on Thursday, August 14, 2008

  193. Yesterday in Dayton, Ohio after a day of photographing John McCain and Sarah Palin at the Nutter Center, Dayton, Ohio, I was having a late lunch at a local eatery when all by itself…off pop the shutter button. I did get the button and the spring this time.

    I've been expecting this for a couple of months as the button has been sticking and having focusing issue. I really wish I had ordered a new shutter button to keep in reserve, as I have no camera in reserve.

    In two hours I will be at a friends and family event that is up close and personal with the Busch Clydesdale Horses. I am very upset that I won't get pictures unless I can "rig" the button for today.
    Furthermore, my daughter's 9th birthday is Monday. What a weekend to loose you camera.

    SONY IS CRAP!!! They really should help us. Wish me luck with a quick temporary fix. This button lasted seven months!

    Constaance at 02:10pm on Saturday, August 30, 2008

  194. Constaance, you've fallen under the DSC-H2 presidential curse, which apparently encompasses candidates as well as current and past presidents.

    The focus lock failed and the shutter button popped off my first DSC-H2 when I was preparing to photograph a speech by Bill Clinton.

    The focus lock failed on my 5th DCS-H2 (I kept trading them in via an extended warranty) right before I photographed George Bush.


    Incidentally, the replacement button on my fifth DSC-H2 has stayed on, which is a record for me, so far. The focus lock function never returned. I carry a replacement button in my camera bag, just in case. The Office Max extended warranty on the camera will expire next May, at which time I'll trade it in for a gift card or credit on another camera, if this one lasts that long.

    Greg at 12:10am on Thursday, September 11, 2008

  195. Funny…I remember reading your story year ago and thought how horrible it would be to have something like that happen before a great photo op… At least mine pop off after the shots. With my self repair (duct tape) I got great shots of the Clydesdales with great focusing!!! Right now my old button (repaired with super glue) is taped on. I've not yet purchased button number three… Believe it or not my focusing issue seems to be fixed,and the button can't possibly pop through the duck tape! Duck tape may be the best repair!

    Constance at 12:26am on Thursday, September 11, 2008

  196. I had the same problem with my DSC-H5. The autofocus stopped working. I bought a shutter assembly but the one in the camera looked OK to me. As mentioned by someone else in this blog or another, I noticed a dimple in the membrane that gets pushed by the shutter's tiny shaft. I'm guessing this membrane is part of the CONTROL SWITCH BLOCK, Part # 147969921 ($62.91). Does anyone know how to replace this part or can point me in the right direction?

    David Norman at 01:31am on Thursday, September 18, 2008

  197. Hi Everyone! just to tell all of you that I GET THE DEFINITIVE SOLUTION TO THOSE DSC-H(1 to 9) SHUTER AND AUTOFOCUS PROBLEMS! FOREVER AND EVER! Do yo wanna know how it has been possible?

    Visit my blog:

    Infortunatelly is in Spanish but in a few days it will be in English too! (i´m working on that).

    Juan Jose Najar at 03:14am on Monday, September 22, 2008

  198. Juan,
    Nice work! I don't know Spanish but I saw the detailed pictures. Tried using Google to translate. It works on most of it but some things get 'lost in translation'. Looking forward to the English version.
    Thanks for sharing your solution.

    Mike at 04:53pm on Monday, September 22, 2008

  199. Thanks Mike, you are the first how see my new blog. Just be patient! I´m working on English... it is important you understand it clearly.
    Recommend do not lost the link!

    Juan Jose at 10:15pm on Monday, September 22, 2008

  200. I lost my shutter button today. Sony is asking $180 for repair.

    Timir at 04:52am on Thursday, September 25, 2008

  201. Hi Everyone! just to tell all of you that I GET THE DEFINITIVE SOLUTION TO THOSE DSC-H(1 to 9)

    SHUTER AND AUTOFOCUS PROBLEMS! FOREVER AND EVER! Do you wanna know how it has been possible?

    Hola a todos! solo para contar a todos los interesados que YA PROPONGO LA SOLUCION DEFINITIVA


    Quiere saber como es esto posible?


    Now in English and Español!

    Forget about shopping SONY replacement parts, they going to fail soon. The problem is the

    quality on them.
    Olvidese de comprar las partes originales SONY porque ellas van a fallar también en el mismo

    tiempo debido a la mala... malísima calidad de sus componentes.

    Nevertheless if you want to throw your money these are the references:
    Sinembargo si Usted quiere seguir botando su dinero estos son los números de referencia de las


    Shutter Part #: X21083262 $22.14
    Autofocus Part #: 147969921 $62.91


    fill with the code on the right side (just for U.S).

    Juanjo at 08:08pm on Thursday, October 02, 2008

  202. Lost my button monday on a bycicle tour... It suddenly popped of. Ik read this site and I ordered a new button. Today I went to get it. Replaces the button, but focus problems also. It's the weak part of the camera. The pin of the pushbutton is to sharp and makes the hole into the film for the forus. So have to use it without focus half-press. Foto's are good, but this is my final Sony camera. Will buy Canon of Nikon next time.

    Huub de Groot at 07:59pm on Wednesday, October 22, 2008

  203. This is Charlie. My previous posts are #153 and #160. I purchased a Sony DSC-H2 in January 2007. The shutter button never popped off, but it regularly failed to activate the focus mechanism when depressed halfway. The failure occurred 3 times, in May 2007, November 2007, and August 2008. The first time it failed, Sony repaired it. The second time it failed, Sony sent me a prepaid mailer, fixed it, and extended my warranty an extra 6 months. The third time it failed, Sony offered me the option of trading up to a DSC-H50 for $156 + tax or to a DSLR-A200K for $256 + tax. Although Sony never admitted to a design flaw, I think it is obvious that the DSC-H2 has a design flaw, as demonstrated by the number of complaints registered on this site. I chose to trade up to the DSC-H50. I hope it doesn't have the same flaw as the DSC-H2. I first contacted Sony by writing to the Sony Executive Review Committee, 12451 Gateway Blvd, Fort Myers, FL 33913. I spoke with Kevin. His number is 239 768-7510. He was very courteous to me. If you call him, please be courteous to him. I think everyone who has posted to this site deserves the same consideration from Sony that I received. Good luck.

    Charlie at 03:08am on Saturday, November 01, 2008

  204. I have checked up-it does not work! If your battery is still alive, do not do it! Well certainly if it does not breathe at all then experiment - all the same to lose there is nothing

    battery at 10:23am on Monday, November 24, 2008

  205. I found everyone's messages really useful I was thinking of buying one of these as a present for a buddying photographer but think I'll keep look, thanks

    John G at 11:27am on Wednesday, January 14, 2009

  206. This is a nice little camera which I had borrowed to take some shots for the website.

    Whether I will purchase one, will be based on further reading though! Thanks for the helpful comments.

    Gary at 01:42pm on Sunday, February 15, 2009

  207. i have a sony dsc h5 and i was at the beach when i took some pictures and turned the camera off and the lens wouldn't go in. when i took it to a dealer to find out about fixing it they said that something was broken and it would cost me 250 dollars to fix it. i have shook and tapped it to try to see if there was something stuck in it but it still won't stop telling me to turn it off and back on.

    Blaire at 05:00am on Sunday, March 15, 2009

  208. Sorry to hear about your H5. Sound like it may have gotten sand in the mechanism while at the beach.

    I posted earlier about my shutter button failure. I finally got tired of Sony refusing to acknowledge the problem. I had just arranged to send it in for the $171 flat rate repair. Thankfully I didn't ship as the next day I saw the H10 at Costco for $179 and picked one up. I really liked the H5 but this was ridiculous. The only thing I've seen so far that may annoy me is that the H10 doesn't have the analog view finder.

    Ed Krimmer at 05:52am on Sunday, March 15, 2009

  209. I'm so glad to hear that I'm not the only one with a shutter button that fell off. $75.00 I won't buy another Sony.

    joni at 01:26am on Thursday, May 07, 2009

  210. i bought this camera as a gift for my husband in 2006 in nov 2007 the shutter button popped off (while it was in my possession, so it was believed that it was thru some mishandling by me - not the case). My husband creatively rigged it back up using rubber band and a push pin. It works, but I wanted to finally get it fixed for him for father's day ... but IM NOT paying $150 to sony . im so disappointed in sony.

    Sher at 07:35pm on Saturday, June 13, 2009

  211. my shutter button fell off , the warrenty covered it right away . Not even 5 months later "new camera" the shutter button fell off again. They need to recall this camera . There is alot of the same complaints . I have a sony cybershot dsc-h2/h5

    michelle at 02:56am on Thursday, July 09, 2009

  212. I totally agree that Sony should have recalled this camera! Even the H9 that came out less than a year later is so much better. (My son bought one before I realized there was a defect in mine and that Sony was not going to admit it and give us lousy customer service.)No more Sony's for me either, and they don't know how many people I've advised NOT to buy a Sony just because of this experience.

    MARGARET at 04:57am on Thursday, July 09, 2009

  213. I have a cyber-shot DSC-H5 and the shutter button came off. The Sony people say they do not have many complaint about this problem. Make sure you ask to talk to the consumer complaint department and register a formal complaint. File a complaint with the attorney generals office in you state as well. Maybe we will get some help if enough people file formal complaints. It should not cost 1/3 the price of a camera to replace a simple manual button.

    Kathy at 04:21pm on Friday, July 24, 2009

  214. Any updates on the shutter button issue. Mine fell off as well but I'm not spending $200 on a repair. This camera also eats up batteries. Is Sony being reasonable with anyone?

    Corey at 03:59pm on Tuesday, July 28, 2009

  215. there is no any update.
    unfortunately, sony did a really bad thing, and left a really bad impression on its customers.
    i will never ever buy any sony product again...
    battery thing is also true...

    Melinda at 04:01pm on Tuesday, July 28, 2009

  216. My son has a DSC H2 which he bought online. Out on an airfield, after taking a couple of pictures, he went to take another and lo and behold the push button cap had gone. Getting parts from Sony seems an almost impossible task and none of the major stores keep this type of part. Anyone have a phone no. or website for Sony UK Parts?

    R Abraham at 09:59pm on Saturday, August 08, 2009

  217. Try

    They emailed me a diagram and I was able to tell them exactly what parts I needed (or thought I needed - didn't fix my problem).

    Ed Krimmer at 06:26am on Monday, August 10, 2009

  218. I`m so sad, after 3years with the same problem and still trying to get any answer from sony and nothing, total silence.
    So sad... i`ve been faithfull to sony all my life, my first walkman was sony, audio system, TV, etc etc... and now that i have a problem not answer from them.
    if some one have an email or any contact to reclaim, pls send it.

    thanxs and good luck.


    Nicolas Mason - From Argentina at 02:48pm on Friday, September 18, 2009

  219. I posted a while ago regarding my Sony H2 failing after 15 months, and I too was very upset. $180 to repair a $300 camera. Don't think so. The H2 was my first "real" digital camera. I do photography on the side and was still shooting film, yet was holding out for DSLR's to not only improve, but to be more somewhat affordable. You would think Sony would be more helpful for those who would eventually move up to any of the Sony Alpha series of DSLR's.

    Well do you think after my experience with the H2 the Alpha series was on my mind? Nope, bought NIkon. Sony this is what you missed out on. I do now own this equipment.

    Nikon D700 - $3000.00
    Nikon D300 - $1700.00
    Nikon 12-24 2.8 Lens - $1800.00
    Nikon 24- 70 2.8 Lens - $1800.00
    Nikon 70-200 2.8 Lens - $1800.00
    Nikon 50 1.4 G Lens - $450.00
    2 Nikon SB - 900 Flashes - $450.00 ea.
    1 Nikon SB - 800 Flash - $280.00
    Nikon Battery Grip $260.00
    Nikon Flash Sync cord - $ 80.00

    Ahhhhhh, what could have been for you Sony, if only you took the time to say, yeah the H2 & H5 were defective, we'll eat the $180.00.

    No way in hell I was going to outlay that kind of cash, especially if this is going to be how you handle any potential issues with your Alpha Series Cameras.

    So instead of eating $180.00, you lost over $11,500.00 plus in future sales. Ooops!!!

    That my friend is revenge.

    P.S. I love my Nikons

    Scott at 03:38pm on Friday, September 18, 2009

  220. I will never ever buy a SINGLE sony product again. I am not buying since 2 years, in the future, it will not change...
    Good luck sony.

    Tim Duncan at 05:57pm on Friday, September 18, 2009

  221. Scott... I too will follow in your footsteps one day and buy a DSLR from someone other than Sony. The problem is that a company like sony doesn't care about losing some business, but that's the only power we have. Oh, and I tell all my friends :)

    Andrea at 06:18pm on Friday, September 18, 2009

  222. Yea Scott! I too moved up to a DSLR and stayed far away from any Sony products. Did not get near the stuff you did, but bought a D90 and three extra lenses, about $2,000 worth. Another sale Sony missed out on by not treating their customers right.

    BTW, I'm extremely envious of your set up. WOW! $1,800 lenses? I really, really wanted the D300 but was not able. Maybe in the future...

    Margaret at 07:07pm on Friday, September 18, 2009

  223. Hey Margaret,

    Yeah, I have a lot of fancy stuff, but you have a great camera in the D90, AND you can shoot HD video, which I wish I could do. Spend money on your lenses if you are really into photography. I actually paid $1500 per when I made the move last year, and they have increased in price nearly $300 per in a years time. I needed lenses for low light, so they can stay at 2.8 though out the entire zoom range. Glass won't depreciate like a camera body will.

    Enjoy your new toy.

    Scott at 12:45am on Saturday, September 19, 2009

  224. I got some satisfaction from Sony US. After 3 failures on my DSC-H2, they let me trade up to a DSC-H50 for $156. After nearly a year, I have had no problems with the DSC-H50. See my previous comment #203 for more details. However, this probably does not help Nico in Argentina.

    Charlie at 01:08am on Saturday, September 19, 2009

  225. Hey Scott. I really love low light shooting too and am envious of your 2.8 zooms. The kit lens is OK but not great for concerts etc. w/no flash. Was disgusted with the higher ISOs on my Sony H5, so that's why I moved up to a DSLR. I could not afford to get the 1.4G like you bought, but did get the 1.8 50 & 1.8 35G. Shot a concert the other night with just the 35 1.8 am pretty happy with a lot of the pics. Of course could not compose wit a prime so will be cropping left & right, but lens was fast enough to use a lower ISO and get some very ice pix.

    You are a pro so you need those top quality, fast lenses. This is just a hobby for me at this point, though I would love to keep learning and get better & better. D90 is a good start I think.

    RE the video: Well, when you get it right its nice but to tell the truth, it's a pain that you can't zoom in or out as AF does not work once you start recording! Of course can't rec through the VF either. AF on the LV is tricky. I need a lot more practice with the video feature, and it has much to be desired, but that was one feature that helped me decide on the D90 over a Cannon.

    Margaret at 01:34am on Saturday, September 19, 2009

  226. Thanx Charly!!!
    i will try to call him and write to him. Here in Argentina all i got is silence.
    All my house is full of Sony!!! so imagine.

    Any news i`ll post.

    thanx a lot, best of luck.


    Nicolas Mason - From Argentina at 12:27pm on Saturday, September 19, 2009

  227. highway robery to repair the shutter button that falls off while in the storage case. Sony is not a repuptable company in my mind any longer.

    Their repair fees to fix a simple malfunction on their DSC- H2/H5. New consumers do not purchase unless you want junk that Sony will not stand behind with reasonable repair costs.

    I had been considering other Sony products, like a large screen TV this year but not now. Sony is no longer in my shopping vocabulary. So sorry to have to say these negative things but they happen to be turn. My camera is alway kept in the case and treated with kid gloves. No more Sony junk for me.

    Sam Belote at 02:55am on Tuesday, June 01, 2010

  228. ì had too many problems with the botton shouter, and i never recieved any solution, anless y paid to fix it!!
    i fix it two times the same problem!!! and SONY never gaves me an answer.

    i have all my house with sony products!!!! and y stop bying sony`s for this kind of things!

    Nicolas Mason - From Argentina at 02:15pm on Tuesday, June 01, 2010

  229. see full size image & prise

    MAHBUBUR RAHMAN at 09:39am on Tuesday, June 15, 2010

  230. Well I am about to order my third focus/shutter button now for my Sony DSC H2 camera in the last 3 years. Just like in the past, the button just simply pops off unexpectedly. This time it at least happened in the camera bag so I found the part and could tape it on to keep taking pictures during my vacation. I wish I would hear something about a lawsuit as I would join it in a heartbeat. Fortunately nobody is getting injured by this defect, unfortunately this means no big settlement that is gonna make a lawyer interested in picking this up. Guess my only power is to NEVER buy another SONY product.

    Paul at 05:09pm on Monday, July 12, 2010

  231. Has Sony let you down? Are you mad that your $400 Cybershot is now useless due to their design flaw? Well jump on in! We're gonna do something about it.

    Steve Guzman at 08:44pm on Friday, July 23, 2010

  232. Well, that suit is for the H2. What about the H5??? It should be for both of them.

    rajrae at 10:50pm on Friday, July 23, 2010

  233. Hi guys

    It is only in 2010, 4 years after I bought my DSC-H2 camera that I took a look at sony forum. Well, I did not have any problem with my camera the 1st year because I didn t use it but now, it has been the 4 time that the shutter button has poped off. In one way, I am veru fortunate that I bought an extended warranty for 5 years but in any case it does not confort at all because I was spending my vacation in Europe when this happened for the 3rd time

    Rafael at 03:43am on Tuesday, August 03, 2010

  234. Could everyone sign this petition for a recall. It may not make a difference but unless we try we don't know.

    Hopeful at 02:50pm on Monday, September 06, 2010

    Having searched the internet for hours to find a replacement shutter buton for my h-5 within the U.K, i finally found the authorised parts dealer in the small print of the sony website(as they would rather you pay hundreds to send it to them to fix it. Have just ordered it, costs £ 17.45 + £ 4.49 shipping. Hopefully i will be able to assemble it>
    Please find the link to the parts website below

    cc at 03:09pm on Wednesday, December 08, 2010

  236. Beware. The Sony H cameras have a small internal lithium ion battery. When it fails (about 3 years) the camera won't switch on. Easily replaced although soldered in.
    I nearly threw away an expensive camera!

    Ian at 11:52am on Saturday, November 19, 2011

  237. Its my 4th time that i change the shutter botton. Here in Argentiena, in a Official Service office cost me USD170. a lot of money for us.
    But it worth it. MY H2 its the best camera that i ever had. Best Colors!
    i made a lot of shoots like in a pro way and i have excelents results.
    its a shame that sony still not recognize this bug.

    Nicolas Mason at 12:09pm on Saturday, November 19, 2011


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  239. love here + the instant lab ope

    gucci outlet at 10:02pm on Monday, April 14, 2014

  240. As a result, the removal of asbestos related materials has become a specialised and very expensive affair. So you could say 'this was when I tried to change cheeky chops' nappy' followed by 'and this is what happened (insert baby's' botty noises)'! And put in the before and after shots! This totally adorable Baby Photo Album by Tomy takes 2 x AAA batteries (included) and can be used as a stand up frame. at 01:13pm on Monday, October 20, 2014

  241. Does anybody still use H-5 ?
    If yes, please tell me if its worth it to buy one.
    I am a total beginner in photography, so i found one 50 euros Sony DSC-H5, and i am not sure to buy it or not?

    papadubi at 03:33pm on Wednesday, November 12, 2014

  242. Thanks for sharing this nice article.I read it completely and get some interesting knowledge from this. I again thankful to your for sharing such nice blog.

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