Sony Acknowledges CCD Problem

Following on from Canon, Nikon and Fujifilm last week, Sony have now issued a notice to its customers about a potential problem with the CCD sensor used in many of its products.

Sony UK - Important Notice for Customers

Notice to Owners of Sony Digital Still Camera, Camcorder, PDA CLIÉ and Professional Camcorders & Cameras

October 3, 2005

Thank you for your support and patronage of Sony Digital Still Cameras.

It has recently come to our attention that a limited number of Sony Digital Still Cameras that incorporate an image sensor device, CCD Chip, manufactured from October 2002 through March 2004 may exhibit the following condition:

When the Digital Still Camera is used in camera mode, the LCD panel and/or electronic viewfinder will show either a distorted image or no image.

We have determined that this condition only occurs to a limited number of units.

In its effort to ensure customer satisfaction, Sony has elected to offer a free repair to the owners of applicable Digital Still Cameras if the image sensor device, CCD chip, causes one of the above-mentioned conditions. Accordingly, customers who have a Sony Digital Still Camera as outlined below and if said Sony Digital Still Camera exhibits the above-mentioned condition caused by the image sensor device, CCD chip, may contact the special call center set forth below for free repair:

DSC-F717
DSC-P10
DSC-P12
DSC-P2
DSC-P31
DSC-P32
DSC-P51
DSC-P52
DSC-P7
DSC-P71
DSC-P72
DSC-P8
DSC-P92
DSC-U10
DSC-U20
DSC-U30
DSC-U60
DSC-V1
MVC-CD400
MVC-CD500
MVC-FD200

Please Call
UK - 08705 143480
Eire - 01 4131730

We apologise for any inconvenience caused and we thank you for your understanding of this situation.

Sincerely,
Sony

Published: Monday, October 10, 2005

Reader Comments

1. my camera just random pop up this problem with the CCD after a trip to france, lucky i found this post, but can i still get the free repaire from sony now even they announced that almost8 months ago?

   Gaz at 08:38pm on Thursday, June 28, 2007

2. Hi i have a Sony DSC-F717 that i hve had for 4 years and now the view finder and screen have gone dark grey with a hue, i live in Carshalton Surrey i understand that this is a fault with the camera.
   Does it still qualify for a free repair as quoted above, if it does could you please let me know where in my area i can take it as the camera is a quality camera, hope you can help.
   Thanks

   A.J.Van-Bruggen at 08:23am on Monday, July 09, 2007

3. You have to ring up their support line and they will give you the instruction of what to do.
   
   They told me to download the service request form online and send it to the free post address listed in it.
   
   Sent mine out for about a week now still no response from Sony yet

   Gaz at 11:25am on Monday, July 09, 2007