£50 / €80 Cashback on Canon EOS 400D

#1 Jesper Hundebøl

Canon Cashback can be a disappointing experience. I bought a Canon EOS 30D and subsequently claimed my cashback. Having waited some weeks I got a reply saying that they had not got the original bar code.

Before sending I was wondering - what if the bar code is lost. If the letter got lost, altogether. Should I ship the letter recommended. I did not.

Result: Canon wrote me back and told me that the bar code was missing from my letter and that they could not make the cashback.

I had taken a copy of the bar code and sent them that.

Result: None. I have not heard anything from Canon, nor have I got the promised cashback.

Have others had that experience. Perhaps this story is worth investigating?

Jesper

PS: I am very fund of my camera.

1:36 pm - Wednesday, June 27, 2007

#2 Rosie Newsome

Iknow what you mean. I tried to claim back on the cashback offer and sent away all the relevant details. I was sent a letter stating that I was not eligible for the cashback as the promotion was not being run in my country.

I re-checked the terms and conditions and found that, yes, my country was included!

I am still currently chasing up my £50!


Rosie
P.S I agree, its a great camera!!

4:17 pm - Monday, October 1, 2007

#3 D P

I too am still waiting for the money back (Sent all documentation via registered post just before the 31 Aug).
I have sent two emails and received no reply.
I'll try telephoning them...

2:27 pm - Friday, October 19, 2007

#4 ASh Oozageer

I buy a camera at Jessop i found it difficult to get the cash back form.Ask for help to Jessop none of the staff i willing to help.it is very unfair because before you bye something they praise you but after they dont have time for you

12:17 am - Friday, November 23, 2007

#5 Rob Lisanti

Same sort of experience. Sent everything off and heard nothing for 4 weeks.
Does anybody have an email address or contact phone number? The Canon website is useless when it comes to Contacts.

1:02 pm - Friday, November 23, 2007

#6 chris goodwin

Hi there,

According to Canon's website
' If you do not receive your cash back within 30 days, please click on the 'Contact our Customer Service' link on the http://www.submissionstatus.com website where you can type in an email message for our Customer service team. You will receive a response with 48 hours. '
This is on http://canon2007promotions.onlinerebates.com/intro.aspx?country=uk&view=promos

Hope this helps

chris

5:49 pm - Tuesday, November 27, 2007

#7 Michala

We too bought a Canon camera package deal and sent off all the relevant documentation including original barcode for the cashback. It has been 6 months and we have heard nothing. I bought it in the UK and sent it from the UK.
I have been told that company's have a cash back option so that it can be advertised at a lower price and statistics show that most people never go to the trouble of claiming it back.
Now if I were in Canada a dissatified customer could call the Better Business Bureau to report poor business or an illegal act by a business. They will investigate. Is there something like this in the UK? Not only is it false advertising on Canon's part, but it also drags Jessops into it as well.
I went into Jessops after reading that so many people had not received their cashback and suggested they were falsely advertising. I would aim some major complaint letters at both the heads of Canon along with Jessops.
It is too bad, I like Canon's products, but will not believe any of their cash back adverts anymore.

11:25 pm - Saturday, January 5, 2008

#8 Maria

Same here sent my documents on the end of October, and never heard anything back from Canon, tryed to ask if there any information at the store, and they said they've got nothing to do with it.

9:51 pm - Monday, January 7, 2008

#9 vedmatee

hi foret about cash back you will be very lucky to get this money.Ash i wish you good luck.love you so much darling

1:58 am - Sunday, January 13, 2008

#10 Graeme

I bought a Canon 5d with 24-105mm lens in June.

Cashback form, receipt and barcode were posted to Tipperary immediately. After 6 weeks got an e-mail from Canon apologising for delay. At end of October received letter in post telling me the purchase receipt was missing, so cashback could not be paid. Luckily I had a copy and sent it off.

3 months later have heard nothing despite written complaint to Canon.

To add insult to injury, I bought a 70-200mm lens at start of December (with £100 cashback) and received a letter this week telling me the cash back would be delayed... what a surprise!

This is a total Rip Off. Canon should be ashamed

7:07 pm - Monday, January 21, 2008

#11 Maria

Is any chance we can take this case to court? That is false advertising, isnt it?

9:49 pm - Wednesday, January 23, 2008

#12 Graeme

Small Claims Court is an option, which I think costs about £40

However the £40 court cost can only be recovered from Canon if the claim is over £200.

If my cash back cheque for the 70-200mm lens does not appear in the next couple of months my total loss will be £235 and I will be taking the Small Claims Court route.

I'm sure there are TV Consumer Rights programs which would be interested in this!

9:02 am - Thursday, January 24, 2008

#13 nigel

Yes, I will be writing to BBC's Watchdog

11:02 am - Friday, January 25, 2008

#14 Maria

shell i write there aswel then they gona have loads of the same complains???

2:06 pm - Friday, January 25, 2008

#15 Graeme

Whats the address?

3:31 pm - Friday, January 25, 2008

#16 Simon

My Son and I bought an EOS 400d each with the cashback offer in May. He received his money in Spetember and I'm still waiting. All Documentation sent off at the sametime intwo different envelopes.

4:05 pm - Friday, January 25, 2008

#17 Dennis Doyle

sent forms and barcode and receipt in December - chased them end January and they say haven't received it - they told me to fxa receipt and they'd confirm receipt - I did and no call. I phone and now just get ansaphone - disgusting service - I have 3 L series lenses and 3 Canon bodies total well over £5000 and get service like this - rubbish

4:49 pm - Monday, January 28, 2008

#18 Nigel

You can submit your story to BBC Watchdog. The link is:
http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml

If enough people write I expect they may follow it up. I have anyway and it's worth some publicity.

9:40 am - Tuesday, January 29, 2008

#19 Greg

I have just submitted my complaint, which is basically the same as everyone else, to watchdog. (Very straght forward)

I do not know why I expected Canon to be better than all the other bogus offers out there. May be it is because I consider their Camera equipment to be very professional. It is a real pitty the company is not equally as professional.

2:09 pm - Tuesday, February 5, 2008

#20 Chris Newman

Sent bardode and claim form in June and received email apologising for delay in July. Forgot about it until last month and called the helpdesk who gave me a reference number and the phone number for the Cashback Centre (0845 084 8978) but there's only ever a recorded message saying to leave your details and get a call back. No surprise - nobody has called my back yet.

12:10 pm - Friday, February 22, 2008

#21 Graeme

I finally got my cheque for £135 last week after an 8 month wait.

Keep phoning and writing until they pay up.

Don't let them get away with it!

7:15 pm - Friday, February 22, 2008

#22 smiehu

The same problem, I bought Canon 400d (great camera!) sent bar code, received confirmation letter, and never heard anything back from them, I wrote an email to http://www.submissionstatus.com and nothing... I hope they finally sort it out...

5:47 pm - Thursday, April 24, 2008

#23 Fred

I sent 3 cashbacks in august for a total amount of 210 Euros. Still have nothing today. No one is answering my e-mails. Canon support gave me a phone number but no one is answering. I always have a message box...

5:12 am - Monday, November 10, 2008

#24 Michal

If Canon were to just sell the cameras without a cash back I wouldn't have such a problem. The price would be what it costs. It is the promise of money back and then pretending to lose the receipts, not answering phones...a general avoidance of what must amount to a lot of money owed.

I too thought Canon was a good company delivering good products, but this clearly indicates a problem with ethics and a lack of professional standards.

What is next? Shoddy products passed off as quality. I for one will not be supporting Canon in the future. Hello rival Nikon. Too bad, I was a staunch supporter of Canon too.

We spent hours/days/weeks trying to get through on the phone to Canon. Occasionally we would and we were just told this was not the number to call or someone would call us back. We heard nothing over a period of months. We spent a long time calling Jessops who did answer the phone promising to call Canon on our behalf and nothing came of that either.

I have heard one success story where someone sent the documents registered mail and received the money, but I wouldn't even trust that any longer. The lengths that one must go to is absolutely ridiculous.

10:15 am - Tuesday, November 18, 2008