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Canon Acknowledges BG-E2 Battery Grip Problems
Canon USA Service Notice
April 27, 2005
To customers using the BG-E2 battery grip with an EOS 20D digital SLR camera:
Thank you for using Canon products.
We have confirmed that the BG-E2 battery grip for the EOS 20D digital SLR camera causes issues such as the number of shots being limited or a low-battery warning being displayed immediately when used with a fully charged battery pack or a fresh set of AA batteries. Canon offers its sincerest apologies to all customers who have been inconvenienced by this issue.
Starting at the end of May, we plan to offer repairs free of charge for all BG-E2 battery grips that are affected by this issue. The starting date and more detailed information will be announced soon. With sincere regret for the inconvenience this represents for our users, we ask for your patience until that announcement can be made.
We spare no effort in our quality control process, to make sure our customers can use our products with confidence. Please accept our thanks in advance for your patience and understanding.
Inquiries about this issue should be directed to:
BG-E2 Call Center
1-800-828-4040 (toll-free)
Business Hours
Weekdays: 9:00 a.m. to 8:00 p.m.
Saturdays, holidays: 10:00 a.m. to 5:00 p.m.
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#1 stanley wynman
Nice that they admit it, but you have to send a known defective unit back to a Canon Service Center at your expense.
7:03 pm - Tuesday, June 21, 2005
#2 Gunnar Horpestad
Hi. I f I buy the BG-E2 grip today (June 26), will the problem still be there?
5:52 am - Sunday, June 26, 2005
#3 Mark Goldstein
I wouldn't have thoguht so, but I guess it depends on Canon fixing every grip that they had on their factory shelves.
12:41 pm - Sunday, June 26, 2005
#4 Carole Stevens
If I buy a battery grip in the next month - June 2006 will there still be problems?
4:07 pm - Monday, May 15, 2006
#5 Jeffrey Dubinsky
I just bought mine last month from a high volume retailer and mine has the issue.
4:18 pm - Friday, October 20, 2006