Canon has posted a quality issue announcement saying it has identified an issue that prevents users of the Canon EOS 5D Mark III from processing raw images when using Digital Photo Professional (DPP) 3.11.10. The company has promised to release an update for users to download which will address this issue. The update will be available on the Canon website in mid-April.

Canon Press Announcement

EOS 5D Mark III - Quality Issue Announcement

Issue

This issue relates to customers who are using the Digital Photo Professional (DPP ver.3.11.10) RAW image processing software with the Canon EOS 5D Mark III digital camera.

We have identified an issue that prevents users of the Canon EOS 5D Mark III from processing their RAW format images when using Digital Photo Professional Version 3.11.10, the RAW image development software that is bundled with the EOS 5D Mark III.

Answer:

We will shortly release an update for the Digital Photo Professional Version 3.11.10 for users to download which will address this issue. The update will be released on the website in mid-April.

If you have any further enquiries, please contact us using the e-mail support or telephone support option.

We offer our sincere apologies to customers who have been inconvenienced by this. Canon strives to provide the highest quality products to our customers, and we spare no effort in our quality management to make sure our customers use our products with confidence. We hope our efforts will earn your understanding.

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