Sony has recently discovered that, with a limited number of its Sony Cyber-shot DSC-W170 digital compact cameras, the possibility exists that small particles of metal plating may peel off from the casing part surrounding the lens. Sony will offer a free of charge replacement of the casing containing the applicable part surrounding the lens. Click through / read on for the applicable serial numbers.

Sony’s Public Notice

Public Notice to Owners of a Sony “Cyber-shot” DSC-W170 Digital Still Camera.

Thank you for your continued interest in Sony products.

Sony has recently discovered that, with a limited number of its Digital Still Camera “Cyber-shot” DSC-W170 released on the market in April 2008, the possibility exists that small particles of metal plating may peel off from the casing part surrounding the lens.

In its continuous effort to ensure customer satisfaction, Sony will offer a free of charge replacement of the casing containing the applicable part surrounding the lens.

We apologize for any inconvenience this may have caused and your kind understanding and cooperation is much appreciated. Sony continues to strive to improve its quality standards to the maximum extent possible.

Applicable model

Digital Still Camera “Cyber-shot” DSC-W170.

Applicable serial numbers

Body colour RED:

7460001 - 7863950
7470501 - 7864550
7477401 - 7832350
7480901 - 7863050

Body colour GOLD:

7464251 - 7890350
7464851 - 7891500
7479501 - 7890800
7484551 - 7895200

Body colour BLACK:

7450601 - 7868000
7453001 - 7857450
7477501 - 7786200
7479401 - 7861450

Note: Silver coloured units are not affected.

In the USA the applicable serial numbers are as follows:

RED 6501781 - 6736570
GOLD 6530821 - 6757270
BLACK 6504371 - 6740170
SILVER Not Affected

How to confirm the model name and the serial number

The model name and serial number can be found on the nameplate at the bottom of the unit.

Procedure

Please confirm whether the model name and serial number is applicable. Customers who own an applicable unit are requested to contact a Sony Customer Information Centre. Please click here for the CIC contact details.

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