Sony Acknowledges CCD Problem

#1 Gaz

my camera just random pop up this problem with the CCD after a trip to france, lucky i found this post, but can i still get the free repaire from sony now even they announced that almost8 months ago?

7:38 pm - Thursday, June 28, 2007

#2 A.J.Van-Bruggen

Hi i have a Sony DSC-F717 that i hve had for 4 years and now the view finder and screen have gone dark grey with a hue, i live in Carshalton Surrey i understand that this is a fault with the camera.
Does it still qualify for a free repair as quoted above, if it does could you please let me know where in my area i can take it as the camera is a quality camera, hope you can help.
Thanks

7:23 am - Monday, July 9, 2007

#3 Gaz

You have to ring up their support line and they will give you the instruction of what to do.

They told me to download the service request form online and send it to the free post address listed in it.

Sent mine out for about a week now still no response from Sony yet

10:25 am - Monday, July 9, 2007

#4 b.taylor

phoned re fault flickering in viewfinder dsc-p92 told to contact you on e-mail re free repair. camera no. 1872271. very urgent for me being the local historian. many thanks. B.Taylor.

2:34 pm - Thursday, December 10, 2009

#5 Brian

I have a Sony DSC-T33 which has a fault similar to that described above (blurred image and rainbow colours around image). This model is not covered in the free re-call list. Are you aware if this model has also had problems
Many thanks Brian

11:41 pm - Thursday, March 4, 2010

#6 Kishan

@Brian: I have the same camera, and on calling Sony today they told me that I would be able to have the fault sorted for free if it is the CCD at fault. They told me to fill in a registration form as above.
Hope that helps

6:53 pm - Tuesday, March 9, 2010

#7 mikee

thanks for the great iformation. does anyone have a screencap showing the fault? thanks, mikee

10:14 am - Saturday, May 8, 2010

#8 Edward Smith

I just went through the process of repairing my Sony DSC-T3, which malfunctioned 2 weeks ago with the CCD problem despite having been purchased in 2004!

The problem is described here:
http://www.imaging-resource.com/badccds.html
including a full list of affected models and example screenshots.

On contacting the Sony helpdesk I was told to register my fault using a form on their website. Once registered you parcel and post your camera freepost to the Sony depot in Wales.

I received regular updates from Sony by email and got the camera back yesterday, only a week after I posted it.

All in all an annoying fault positively offset by outstanding service from Sony.

Hope this helps.

7:53 pm - Tuesday, June 22, 2010

#9 Edward Smith

PS the repair was completed free of charge.

7:55 pm - Tuesday, June 22, 2010

#10 Zoe Rimmer

My DSC-T3 has just started to malfunction with the CCD problem and I have been trying to get in touch with Sony for a repair, but I haven't had much luck so far. I would be interested to know what helpdesk Edward Smith got in touch with first. I can't find details of a helpdesk and when I filled in a form on their website I was told it would cost £114 (if I remember correctly). Thanks a lot.

7:19 pm - Thursday, July 1, 2010

#11 Edward Smith

Hi Zoe,
Can't remember which helpdesk I originally called; my despatch note from Sony has this phone number: 08702 408060. I just tried it and it seems to work (Mon-Fri).
When you fill in the online form it does advise you'll be charged £114 but that charge is waived if they agree it's the CCD sensor.
Make sure you write on your online form that it's the CCD impage sensor fault. The people I spoke to at the contact centre were aware of the problem.
Hope this helps.

2:02 pm - Sunday, July 4, 2010

#12 Zoe Rimmer

Thanks a lot Edward.
I did actually find the phone number in the end and they were very helpful and explained about the £114 being waived if it is the CCD sensor. I have sent off the camera to the freepost address and shall wait with fingers crossed to hear from them. Thanks again.

2:06 pm - Sunday, July 4, 2010

#13 Zoe Rimmer

Thanks so much for your help. My camera has now been returned as good as new and free of charge.

9:42 am - Friday, July 9, 2010

#14 Gaz

It is happy to know Sony still honor the free of charge repair despite it was 3 years since it was first announced.

That is why I love Sony product and customer support so much :D

12:18 pm - Friday, July 9, 2010

#15 Dale Sherbourne

What do I do with a Fujifilm S5000 that shoots pink in sunlight?

11:47 pm - Monday, May 23, 2011