Sony Issues Service Notice for Sony NEX-5N

September 26, 2011 | Zoltan Arva-Toth | Compact System Camera | 2 Comments |
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Sony has issued a service notice to owners of the Sony NEX-5N compact system camera. The company says it has received reports of a “clicking” sound in videos recorded by the NEX-5N, and claims this phenomenon “occurs if the camera undergoes sudden motion while recording”. Sony says it has developed a fix for this problem, and will offer a performance improvement to NEX-5N end users during the period of its limited warranty accompanying the product.

Sony Service Notice

Performance Improvement for Video Capture

Posted: 9/23/2011

Thank you for your support of Sony products.

We have received reports of a “clicking” sound which may be heard in the audio playback of movies recorded by the NEX-5N camera. This phenomenon occurs if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording. The video is unaffected by this sound.

In accordance with Sony’s policy of continuous product improvement, an adjustment has been developed to reduce the clicking sound resulting from sudden motion during movie recording.

Sony will offer this performance improvement to NEX-5N end users during the period of its limited warranty accompanying the product. Please call 888-868-7392 to arrange for this improvement.



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#1 Nigel Hansen

Sony is still at it. It's a shame that the quality control is so poor. Fine imaging devices otherwise...

I left Sony a year ago after having my a900, a700 (multiple times with several issues), f58am flash (multiple issues), CZ 135 f1.8, 50mm f1.4 and other related items in for service, all within a year of each other. That said, they took care of me quickly but still not acceptable in my opinion.

I hear the a77 is having issues already as well!

6:51 pm - Monday, September 26, 2011

#2 Low Budget Dave

Has anyone heard if the fix really works? Sony promised to "reduce" the problem, which does not sound good.

If I bought a new Sony flatscreen, and it made random noises, I would want them to "eliminate" the problem, not just "reduce" it.

1:37 am - Tuesday, September 27, 2011