FALSE ALARM: Nikon D800E “No Longer Supported” by Nikon USA?
Professional landscape photographer, author and PhotographyBLOG reader Nick Taylor has recently sent us an email with a surprising piece of news. “I was in the market for a new camera,” Nick says. “I was undecided with the D800E… or a DMF [Digital Medium Format].” Nick finally went for the D800E, and called Nikon USA asking where he could find it in stock. Their reply was shocking: “The D800e [is] no longer supported by Nikon,” meaning “they are not going to stock or make anymore.” After finishing the conversation Nick checked Nikon USA’s product page for current DSLR cameras, and found that the D800E was indeed no longer listed (the D800, without the “E” designation, continues to be on offer).
Upon receiving Nick’s email we contacted both Nikon UK and Nikon USA. The former company has confirmed this morning that “the D800e is still a current product in the UK.”
A Nikon Europe spokesperson has now confirmed that this is a false alarm, and the D800e is very much supported both in the US and globally:
“I’m happy to confirm that the D800E is a current Nikon product globally – we’re looking into where the misunderstanding might have come from.
With regards to the link not showing the D800E… because it is a variation on the D800, the D800E is not listed as a separate product. However, there’s plenty of information about it when you click through to the D800 product page:
Monday, October 22, 2012
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I just now checked the Nikon USA website and found the D800E still listed and priced, albeit it had a "Where To Buy" button rather than a "Shop Now" button, meaning unlike their other DSLR's you can't buy direct from Nikon website. The "Where To Buy" button leads to a list of Nikon Authorized Dealers where you could inquire on D800E availability. Click here for the D800E page
DaveAB at 12:25pm on Monday, October 22, 2012
Cheers for the info Dave!
Zoltan Arva-Toth at 01:15pm on Monday, October 22, 2012
Yes, it appears on the Nikon USA website under the D800 details. I think that Nikon support person didn't know what they're talking about!
Charlie Chan at 03:07pm on Monday, October 22, 2012
not all that surprising for me, it would make sense that for the expense of producing two cameras on the same chassis they would let sales figures dictate which was the best seller and then withdraw the one that didn't sell as well. The current demand for the D800 should be resolved with increased production.
phil aucott at 04:05pm on Monday, October 22, 2012
Their support as with most jobs that used to be located in the United States are outsourced
The people who answer their phones are totally clueless and cannot answer the most simple question
Ever hear you get what you pay for Well it applies
I bet all my camera equiptment they were given the wrong info
Mark at 09:38pm on Monday, October 22, 2012
It's irresponsible to report such a thing without getting more info from Nikon.
Journalism 101, always check your sources. In this case, Taylor heard one person say "fire," assumed a city was burning, and reported it as such.
Jon Quimbly at 08:08am on Sunday, October 28, 2012