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Nikon Issues Product Advisory to D600 Owners

Nikon has issued a product advisory in which the company acknowledges that a number of Nikon D600 cameras may have been shipped to customers with dirt on their low-pass filters. Reminding users that “the structure and concept of digital SLR cameras makes the complete elimination of… dust spots very difficult,” Nikon suggests that they clean the camera’s sensor - or, more precisely, the surface of the low-pass filter - using a blower. If this does not help, they should “consult [their] nearest Nikon service centre.” The product advisory does not say explicitly that the affected cameras will be cleaned free of charge, only that they will be “thoroughly” examined and serviced “as needed.”

Review: Read our in-depth review of the Nikon D600 digital SLR camera

Nikon Press Release

To users of the Nikon D600 digital SLR camera

Thank you for choosing Nikon for your photographic needs.

Some users have indicated the appearance of multiple granular dust spots in images captured with the Nikon D600 digital-SLR camera. These granular dust spots are reflections of internal dust generated with camera operation, or external dust particles that have found their way into the camera, either, or both of which, have adhered to the camera’s low-pass filter.

While the structure and concept of digital-SLR cameras makes the complete elimination of these dust spots very difficult, it has come to our attention that, in some rare cases, they may be reflected noticeably in images. Therefore, Nikon is informing users of a service to reduce this issue.

Resolution
As a first step, please follow the guidance from the User’s Manual (pages 301-305) related to the “Clean Image Sensor” function and manual cleaning using a blower. If these measures do not remove all dust particles and you are still experiencing problems, then please consult your nearest Nikon service center. They will keep your camera, examine it thoroughly, and service it as needed.

Requesting service
Please direct inquiries regarding this matter to your nearest Nikon service center.

We hope that you will continue to choose Nikon for your photographic needs.

Published: Friday, February 22, 2013

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Reader Comments

  1. Nikon is seriously having a laugh at their customers.

    kinior at 01:33pm on Saturday, February 23, 2013

  2. I have the Nikon D600 and it is not just dust, Nikon have avoided dealing with this issue and I believe the problem is so widespread they have brushed it under the tatami matting at HQ Nikon Japan, shame on you Nikon you have treated us with contempt in this matter, we deserve better from you, so please get your finger out and do the right thing by us.

    Keith Forbes at 04:00pm on Saturday, February 23, 2013

  3. I really hate saying this, but recently I've heard some remarks about the Quality Control at Nikon. I spoke to a Representative, also regarding the different manufacturing facilities and I received a blanket statement saying "Nikon is a Global company" The issues were regarding cameras from facilities other than Japan. The reason that I still use the D700's is not so much that I know what I have, but more, I don't know what I'll get.
    ... Joe Prete

    JOE PRETE at 05:51am on Sunday, February 24, 2013

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