Nikon 300mm f/4E PF ED VR Service Advisory

April 16, 2015 | Zoltan Arva-Toth | Lenses | Comment |

Nikon has posted a service advisory concerning the Nikkor 300mm f/4E PF ED VR telephoto lens. The company has confirmed that when the lens is used with the D800, D800E or D810 cameras, images captured at shutter speeds of around 1/125 s with the VR (NORMAL or SPORT) function enabled sometimes exhibit noticeable blur. To reduce the occurrence of this, Nikon will offer a service for updating the lens firmware. D800, D800E and D810 users who are concerned about this issue may take or send their lens to an Nikon Service Centre, where their lens firmware will be updated free of charge. Note that firmware for lenses with a serial number of 205101 or later have already been updated.

Nikon Service Advisory

To users of the AF-S NIKKOR 300mm f/4E PF ED VR lens

Thank you for choosing Nikon for your photographic needs.

Nikon will offer a service for updating AF-S NIKKOR 300mm f/4E PF ED VR firmware. Details of this firmware service are as follows.

Firmware update details

  • We have confirmed that when the AF-S NIKKOR 300mm f/4E PF ED VR lens is used with the D800, D800E or D810, images captured at shutter speeds of around 1/125 s with the VR function enabled (NORMAL or SPORT) sometimes exhibit noticeable blur.
  • To reduce the occurrence of this, we will offer a service for updating your AF-S NIKKOR 300mm f/4E PF ED VR firmware.
  • When cameras other than the D800, D800E or D810 are used, this firmware update is not needed.


Updating lens firmware
Users of the D800, D800E, or D810 who are concerned about this issue may take or send their lens to an Nikon Service Centre, where your lens firmware will be updated free of charge.

Identifying lenses with which the firmware has already been updated
Firmware for lenses with a serial number of 205101 or later have already been updated.

*Depending upon the way the camera is held when shooting, or the shooting conditions, images may be blurred even after this lens firmware is updated.

Requesting service
Please direct inquiries regarding this matter to your nearest [Image] Nikon Service Centre or create a Free Service Returns Request (not available in the Republic of Ireland).

For further assistance please contact Nikon Customer Support.

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