Pentax K-5 Sensor Stains

January 26, 2011 | Mark Goldstein | Digital SLR Cameras | Comment |

Pentax Japan have issued an apology to all owners of the K-5 which suffered from a “stained image sensor”. The problem affected the first shipment of the K-5, producing images with spots looking like water drops that were impossible to clean. All users of these defective products will receive free repair at a Pentax service center.

January 26, 2011

To PENTAX K-5 Digital SLR Camera Users

We would like to express our heartfelt appreciation for your patronage of PENTAX products.

We deeply regret that the first shipment of our PENTAX K-5 digital SLR camera included some products with a stained image sensor — a problem which we believe was caused during manufacturing — causing them to occasionally produce images with spots which look something like water drops, and which users cannot remove with ordinary cleaning methods.

All users of these defective products will receive free repair at our service center.

We sincerely apologize for any trouble and inconvenience this problem may have caused. We also promise to do all we can to achieve the highest level of quality control in the future, and eliminate any worries our customers might have about our products. We sincerely appreciate your kind understanding and cooperation regarding this issue.

Detail of problem:
Spots looking something like water drops may appear on recorded images under certain conditions.



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