Plustek Halts Shipments of OpticFilm 120

April 24, 2013 | Zoltan Arva-Toth | Scanners | Comment |

Plustek USA says it has "decided to temporarily stop shipping" its OpticFilm 120 multi-format desktop film scanner due to a component issue. "Recently we discovered a component used in the manufacture of the OpticFilm 120 does not meet our quality standards," the company said in a statement, adding that they are working with a third-party supplier to "identify a permanent resolution to this problem." Plustek would not elaborate further on the nature of the issue or the component being involved, but some early adopters have reported certain problems apparently caused by a mis-alignment between the scanner optics and the film plane (the Plustek OpticFilm 120 has a fixed-focus lens). It is not clear whether the temporary halt in shipments is related to this issue. Plustek says it does not "expect this delay to be extensive," but it has declined to provide "a firm date when shipment will resume." Meanwhile, B&H has reportedly sent a note to prospective customers saying the scanner is "discontinued," which evidently isn't the case - but the OpticFilm 120 can no longer be found in its online store. Meanwhile, the scanner continues to be available from a number of UK retailers.

Plustek USA Press Release

OpticFilm 120 Update

April 19, 2013. Recently we discovered a component used in the manufacture of the OpticFilm 120 does not meet our quality standards.  Consequently, we have decided to temporarily stop shipping the scanner until the issue can be completely resolved. Plustek is working with a 3rd party to identify a permanent resolution to this problem.

We do not expect this delay to be extensive. However, we do not have a firm date when shipment will resume. This page and our Facebook page will be updated weekly to keep you informed of the latest information.

Plustek is committed to providing high quality products and we feel this delay is necessary to meet our customers and channel partners expectations and we apologize for any inconvenience this has caused.

Please feel free to contact Mark Druziak at 562-650-3900 for any questions.

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