Sony has issued a service notice to owners of the Sony NEX-5N compact system camera. The company says it has received reports of a “clicking” sound in videos recorded by the NEX-5N, and claims this phenomenon “occurs if the camera undergoes sudden motion while recording”. Sony says it has developed a fix for this problem, and will offer a performance improvement to NEX-5N end users during the period of its limited warranty accompanying the product.

Sony Service Notice

Performance Improvement for Video Capture

Posted: 9/23/2011

Thank you for your support of Sony products.

We have received reports of a “clicking” sound which may be heard in the audio playback of movies recorded by the NEX-5N camera. This phenomenon occurs if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording. The video is unaffected by this sound.

In accordance with Sony’s policy of continuous product improvement, an adjustment has been developed to reduce the clicking sound resulting from sudden motion during movie recording.

Sony will offer this performance improvement to NEX-5N end users during the period of its limited warranty accompanying the product. Please call 888-868-7392 to arrange for this improvement.

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